Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph C King

Odenton,MD

Summary

Results-driven Station Manager with a strong track record in overseeing station operations and maximizing workflow efficiencies. Committed to enhancing operational performance and delivering exceptional customer experiences. Proven expertise in problem-solving and fostering effective communication among team members, contributing to a collaborative, high-performing work environment. Adept at implementing strategic initiatives that drive productivity and ensure seamless service delivery.

Overview

25
25
years of professional experience

Work History

Station Manager

WMATA
10.2006 - Current
  • Deliver high quality customer service and resolve complaints promptly.
  • Elevate the customer service experience by communicating with customers and solving any problems.
  • Supervised daily operations to ensure efficient transit services and customer satisfaction.
  • Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.

Route Sales Representative

Schwan’s Home Service
03.2005 - 10.2006
  • Maintained positive relationships with customers using good communications and follow-through abilities.
  • Provided excellent customer service, leading to prominent levels of customer retention and loyalty.
  • Managed daily route schedules to optimize delivery efficiency and customer satisfaction.
  • Developed strong relationships with customers to ensure repeat business and trust in service.
  • Monitored inventory levels to prevent shortages and ensure timely product availability.

Inventory Supervisor

Borders Books and Music
10.2000 - 02.2004
  • Oversaw inventory management processes to ensure accurate stock levels and timely replenishment.
  • Developed and implemented efficient inventory tracking systems, improving overall accuracy and reducing discrepancies.
  • Trained and mentored team members on best practices for inventory control and management procedures.
  • Supervised ten inventory control personnel to support correct goods management and achievement of performance goals.
  • Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.

Education

High School Diploma -

Crossland High School
Camp Springs, MD
06.1998

Skills

  • Multitasking

  • Active Listening

  • Organization

  • Problem-solving

  • Professionalism

  • Operations management

  • Work planning

  • Team oversight

  • Team development

  • Customer retention

  • Effective communication

  • Teamwork

Timeline

Station Manager

WMATA
10.2006 - Current

Route Sales Representative

Schwan’s Home Service
03.2005 - 10.2006

Inventory Supervisor

Borders Books and Music
10.2000 - 02.2004

High School Diploma -

Crossland High School

Similar Profiles

CREATE PROFILE
Joseph C King