Joseph C King
Odenton,MD
Summary
Results-driven Station Manager with a strong track record in overseeing station operations and maximizing workflow efficiencies. Committed to enhancing operational performance and delivering exceptional customer experiences. Proven expertise in problem-solving and fostering effective communication among team members, contributing to a collaborative, high-performing work environment. Adept at implementing strategic initiatives that drive productivity and ensure seamless service delivery.
Overview
25
25
years of professional experience
Work History
Station Manager
WMATA
10.2006 - Current
- Deliver high quality customer service and resolve complaints promptly.
- Elevate the customer service experience by communicating with customers and solving any problems.
- Supervised daily operations to ensure efficient transit services and customer satisfaction.
- Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
Route Sales Representative
Schwan’s Home Service
03.2005 - 10.2006
- Maintained positive relationships with customers using good communications and follow-through abilities.
- Provided excellent customer service, leading to prominent levels of customer retention and loyalty.
- Managed daily route schedules to optimize delivery efficiency and customer satisfaction.
- Developed strong relationships with customers to ensure repeat business and trust in service.
- Monitored inventory levels to prevent shortages and ensure timely product availability.
Inventory Supervisor
Borders Books and Music
10.2000 - 02.2004
- Oversaw inventory management processes to ensure accurate stock levels and timely replenishment.
- Developed and implemented efficient inventory tracking systems, improving overall accuracy and reducing discrepancies.
- Trained and mentored team members on best practices for inventory control and management procedures.
- Supervised ten inventory control personnel to support correct goods management and achievement of performance goals.
- Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
Education
High School Diploma -
Crossland High School
Camp Springs, MD06.1998
Skills
- Multitasking
- Active Listening
- Organization
- Problem-solving
- Professionalism
- Operations management
- Work planning
- Team oversight
- Team development
- Customer retention
- Effective communication
- Teamwork
Timeline
Station Manager
WMATA
10.2006 - Current
Route Sales Representative
Schwan’s Home Service
03.2005 - 10.2006
Inventory Supervisor
Borders Books and Music
10.2000 - 02.2004
High School Diploma -
Crossland High School