JOSEPH GIBSON
Bowie,MD
Summary
Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making, conflict management, and adapting to new environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Community Support Services Inc.
01.2023 - Current
- Provided leadership in daily support routines, encouraging client independence and improving quality of life.
- Maintained detailed documentation, guiding new team members in report standards and service delivery.
- Fostered a positive social and learning environment by leading structured activities and treatment sessions.
- Collaborated with team leaders to implement individualized care plans effectively.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
Work From Home Agent
Maryland Health Connection
01.2022 - 01.2023
- Took initiative to streamline workflow processes and provided peer support in navigating multiple software systems.
- Recognized for dependability and problem-solving, often taking the lead on resolving complex customer service issues.
- Trained new agents on system use and effective communication techniques.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
Armed Transport Guard
Brinks Inc.
01.2019 - 01.2021
- Inspected incoming and outgoing items for signs of theft or presence of unauthorized items.
- Reconcile customer deposits and receipts of all valuables handled during daily business.
- Protected company assets from loss, vandalism, or destruction as visible deterrent to criminal activities.
- Guard and maintain the safety and security of our employees, armored truck, and liability at all times.
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
Security Officer
Whelan Security
01.2017 - 01.2019
- Patrolled public areas regularly to detect and resolve unsafe conditions.
- Contributed to total building security, effectively distributing resources to cover all access points and building areas.
- Defused conflicts and security issues through effective de-escalation and crisis management techniques.
- Responded to reports of suspicious or unusual activity.
Main Cook
Asbury Methodist Village
01.2010 - 01.2017
- Utilized diverse cooking techniques, following established recipes to prepare various meal types.
- Cleaned and sanitized workstations according to exact health code requirements.
- Produced small to large batch goods using classical and contemporary cooking, plating and garnishing techniques.
- Scheduled and assigned daily work activities for kitchen staff.
Education
High School Diploma -
Watkins Mill High School
Gaithersburg, MD05.2010
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Verbal and written communication
- Multitasking Abilities
- Independent and Self-Directed
- Team work
- Leadership and team building
- Interpersonal strengths
Certification
- PlaneTree Certification - 2016
- Alzheimer's Disease & Dementia Certification - 2016
- Security Awareness Certification - 2018
Timeline
Direct Support Professional
Community Support Services Inc.
01.2023 - Current
Work From Home Agent
Maryland Health Connection
01.2022 - 01.2023
Armed Transport Guard
Brinks Inc.
01.2019 - 01.2021
Security Officer
Whelan Security
01.2017 - 01.2019
Main Cook
Asbury Methodist Village
01.2010 - 01.2017
High School Diploma -
Watkins Mill High School
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