Joseph Gonzales
Abingdon,MD
Summary
Forward-thinking Delivery Manager equipped to handle large-scale delivery planning and execution. Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Trains, mentors and motivates staff for maximum performance.
Overview
16
16
years of professional experience
Work History
Delivery Manager
Cannabist Company (GLEAF)
07.2023 - Current
- Oversaw daily operations for 15-person delivery team, ensuring timely completion of tasks and adherence to company policies.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
- Acted as liaison between delivery team and upper management, effectively communicating concerns and suggestions for improvements.
State Delivery Manager
Nature's Medicines
04.2022 - 04.2023
- Onboarded new staff through OneStop and METRC for all delivery staff.
- Planned delivery routes according to traffic, weather and types of delivery.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Coordinated efficient routes and schedules for 8-driver team.
- Scheduled regular equipment and fleet maintenance.
Manager
Nature’s Care & Wellness
09.2019 - 01.2022
- Supervised delivery staff and general productivity.
- Scheduled regular equipment and fleet maintenance for 7 vans.
- Fielded customer questions and complaints and rectified issues.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Administrative Assistant
Advantage Psychiatric Services
01.2019 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Communicated verification and authorization status updates with all departments to facilitate decision-making for patient admissions and insurance coverage.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Patient Access Representative
John Hopkins Hospital
12.2013 - 12.2016
- Performed patient scheduling and registration functions while fielding over 100 calls daily; serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Soldier
US Army
02.2008 - 02.2011
- Iraqi War Veteran Sept 08- Sept 09
- Implemented tactics, procedures, and techniques for defense systems.
- Carried out defensive and offensive data protection operations.
Education
Bachelor of Science - Business Communications
Stevenson University
Stevenson, MD12.2004
Skills
- Time Management
- Excellent Communication
- Interpersonal Communication
- Team-building
- Flexible and Adaptable
- Strategy implementation
Timeline
Delivery Manager
Cannabist Company (GLEAF)
07.2023 - Current
State Delivery Manager
Nature's Medicines
04.2022 - 04.2023
Manager
Nature’s Care & Wellness
09.2019 - 01.2022
Administrative Assistant
Advantage Psychiatric Services
01.2019 - 02.2020
Patient Access Representative
John Hopkins Hospital
12.2013 - 12.2016
Soldier
US Army
02.2008 - 02.2011
Bachelor of Science - Business Communications
Stevenson University
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