Joseph Harmon
Baltimore
Summary
Proficient COBRA Administrator with comprehensive experience in managing and overseeing COBRA and unemployment documentation, ensuring compliance and timely distribution of renewal packets. Proven ability to enhance customer support by effectively addressing inquiries and resolving issues. Ready to utilize expertise to support organizational goals and enhance client satisfaction. Strong administrative skills as an Insurance Specialist and a commitment to confidentiality. Positioned to leverage expertise in documentation management and compliance to drive operational efficiency and client trust.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant Account Manager
HUB International
02.2025 - 07.2025
- Provided support to account managers by handling administrative tasks, managing client communication, and assisting with financial reporting.
COBRA Administrator
Kelly Benefits
08.2022 - 02.2025
- I oversee, track, and record all COBRA and unemployment documentation that is sent out and received from my company. I also oversee and send out all annual renewal packets to all companies who use Kelly Benefits services.
CSR Customer Service Representative
Kelly & Associates Insurance Group
03.2020 - 08.2022
- I support customers by providing helpful information, answered questions, and responded to complaints. 2022 Call noted and used as training assistance for training new employees.
College Student Enrollment Assistance
Abacus INC.
07.2020 - 08.2020
- Assisted college students with enrolling in New Jersey Institute of Technology.
Produce Clerk
Harris Teeter
01.2019 - 03.2019
- Maintained organization of grocery shelves, backroom area, and work area to minimize loss and maximize sales opportunities; Ensured the success of the store and department through excellent customer service.
Intake Specialist
Saiontz & Kirk, P.A
03.2017 - 10.2018
- Scheduled appointments, updated contact lists and other similar activities for attorney; Composed letters and intakes; Used computer software to file, update, prepare and, maintain legal documents; Created leads, and vetted leads as needed; Filed necessary paperwork for new cases; Reviewed intakes and compared to legal descriptions to verify accuracy; dispersed all mails, emails, and voicemails to the appropriate parties.
Call Center Representative
HealthStream
2016 - 2016
- Recorded official statements of client’s experience; Vetted cases for potential lawsuits; Sent all reports to supervisor.
Cashier
Harris Teeter
04.2013 - 09.2015
- I performed basic cashier work, stocking, cleaning, customer service, bagging, and cart retrieving.
Education
Associate of Science - General Studies
Community College of Baltimore County
Baltimore, MD12-2017
Associate of Applied Science - Paralegal Studies
Community College of Baltimore County
Baltimore, MD12-2017
Skills
- Microsoft Office
- Human Resources
- Salesforce
- COBRA Compliance
- Organizational Skills
- Filing
- Management
- Calendar
- Data Entry
- Public Speaking, Teaching
- Customer Service
- Presentation Skills
- Documentation
- Administrative
- Event Planning
- Confidentiality
- Communication
- Writing Skills
Certification
- Driver's License
- Paralegal Certificate
- Property & Casualty License
Timeline
Assistant Account Manager
HUB International
02.2025 - 07.2025
COBRA Administrator
Kelly Benefits
08.2022 - 02.2025
College Student Enrollment Assistance
Abacus INC.
07.2020 - 08.2020
CSR Customer Service Representative
Kelly & Associates Insurance Group
03.2020 - 08.2022
Produce Clerk
Harris Teeter
01.2019 - 03.2019
Intake Specialist
Saiontz & Kirk, P.A
03.2017 - 10.2018
Cashier
Harris Teeter
04.2013 - 09.2015
Call Center Representative
HealthStream
2016 - 2016
Associate of Science - General Studies
Community College of Baltimore County
Associate of Applied Science - Paralegal Studies
Community College of Baltimore County