Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Harmon

Baltimore

Summary

Proficient COBRA Administrator with comprehensive experience in managing and overseeing COBRA and unemployment documentation, ensuring compliance and timely distribution of renewal packets. Proven ability to enhance customer support by effectively addressing inquiries and resolving issues. Ready to utilize expertise to support organizational goals and enhance client satisfaction. Strong administrative skills as an Insurance Specialist and a commitment to confidentiality. Positioned to leverage expertise in documentation management and compliance to drive operational efficiency and client trust.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Assistant Account Manager

HUB International
02.2025 - 07.2025
  • Provided support to account managers by handling administrative tasks, managing client communication, and assisting with financial reporting.

COBRA Administrator

Kelly Benefits
08.2022 - 02.2025
  • I oversee, track, and record all COBRA and unemployment documentation that is sent out and received from my company. I also oversee and send out all annual renewal packets to all companies who use Kelly Benefits services.

CSR Customer Service Representative

Kelly & Associates Insurance Group
03.2020 - 08.2022
  • I support customers by providing helpful information, answered questions, and responded to complaints. 2022 Call noted and used as training assistance for training new employees.

College Student Enrollment Assistance

Abacus INC.
07.2020 - 08.2020
  • Assisted college students with enrolling in New Jersey Institute of Technology.

Produce Clerk

Harris Teeter
01.2019 - 03.2019
  • Maintained organization of grocery shelves, backroom area, and work area to minimize loss and maximize sales opportunities; Ensured the success of the store and department through excellent customer service.

Intake Specialist

Saiontz & Kirk, P.A
03.2017 - 10.2018
  • Scheduled appointments, updated contact lists and other similar activities for attorney; Composed letters and intakes; Used computer software to file, update, prepare and, maintain legal documents; Created leads, and vetted leads as needed; Filed necessary paperwork for new cases; Reviewed intakes and compared to legal descriptions to verify accuracy; dispersed all mails, emails, and voicemails to the appropriate parties.

Call Center Representative

HealthStream
2016 - 2016
  • Recorded official statements of client’s experience; Vetted cases for potential lawsuits; Sent all reports to supervisor.

Cashier

Harris Teeter
04.2013 - 09.2015
  • I performed basic cashier work, stocking, cleaning, customer service, bagging, and cart retrieving.

Education

Associate of Science - General Studies

Community College of Baltimore County
Baltimore, MD
12-2017

Associate of Applied Science - Paralegal Studies

Community College of Baltimore County
Baltimore, MD
12-2017

Skills

  • Microsoft Office

  • Human Resources

  • Salesforce

  • COBRA Compliance

  • Organizational Skills

  • Filing

  • Management

  • Calendar

  • Data Entry

  • Public Speaking, Teaching

  • Customer Service

  • Presentation Skills

  • Documentation

  • Administrative

  • Event Planning

  • Confidentiality

  • Communication

  • Writing Skills

Certification

  • Driver's License
  • Paralegal Certificate
  • Property & Casualty License

Timeline

Assistant Account Manager

HUB International
02.2025 - 07.2025

COBRA Administrator

Kelly Benefits
08.2022 - 02.2025

College Student Enrollment Assistance

Abacus INC.
07.2020 - 08.2020

CSR Customer Service Representative

Kelly & Associates Insurance Group
03.2020 - 08.2022

Produce Clerk

Harris Teeter
01.2019 - 03.2019

Intake Specialist

Saiontz & Kirk, P.A
03.2017 - 10.2018

Cashier

Harris Teeter
04.2013 - 09.2015

Call Center Representative

HealthStream
2016 - 2016

Associate of Science - General Studies

Community College of Baltimore County

Associate of Applied Science - Paralegal Studies

Community College of Baltimore County

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Joseph Harmon