JOSEPH KRONSON
Frederick
Summary
Dedicated Service Manager with a strong track record in vendor management, customer relations, and financial oversight. Seeking a challenging role to leverage my experience in ensuring service excellence, driving cost efficiency, and fostering customer loyalty.
Overview
21
21
years of professional experience
Work History
Store Manager
Munro Mufflers
10.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Support Specialist
Munro Mufflers
03.2024 - 10.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of service appointments while maintaining excellent quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Service Writer
Fitzgerald Toyota Scion Nissan | Chambersburg
01.2024 - 02.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Customer Service Representative
Concentrix
08.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Service Manager
Wastler Tire Pros
02.2023 - 07.2023
- Oversaw service budgets and expenditure plans to maintain financial health
- Managed vendor relations and escalated issues as necessary
- Cultivated strong relationships with customers and vendors, ensuring repeat business
- Directed and supervised employees to meet service level agreements
Assistant Manager
Mr. Tire
07.2011 - 08.2022
- Provided top-tier customer service, addressing inquiries and resolving customer issues
- Managed sales activities, monitored inventory, and reordering to maintain stock levels
- Oversaw cash handling, financial records, and ensured account balances
Hiring Manager
Best Buy
10.2008 - 07.2011
- Identified staffing requirements and managed the hiring process
- Defined roles and responsibilities for the hiring team
- Set interview expectations and conducted interviews
Sales Associate
Sears
11.2008 - 09.2010
- Delivered exceptional customer service, met sales goals, and promoted credit card sign-ups
- Handled inventory and merchandising responsibilities
Stocker
Costco
09.2006 - 10.2008
- Stocked merchandise, maintained store cleanliness, and assisted customers
Customer Success Representative
Wells Fargo
01.2005 - 09.2006
- Supported and resolved customer inquiries regarding financial products and services
- Maintained service quality, adhered to work guidelines, and escalated complex issues as needed
Service Manager
Crawford Tires
04.2004 - 09.2006
- Managed warranty repair and replacement services, maintained operational records
- Supervised employees and handled customer inquiries
Education
High School Diploma -
Seneca Valley High School
06.2003
Skills
- Proficient in MS Office (Word, Excel, and PowerPoint)
- Strong administration and management skills
- Excellent customer service skills
- Ability to multitask
- Strong analytical skills
- Knowledgeable in Inventory Management Systems
Timeline
Store Manager
Munro Mufflers
10.2024 - Current
Customer Support Specialist
Munro Mufflers
03.2024 - 10.2024
Service Writer
Fitzgerald Toyota Scion Nissan | Chambersburg
01.2024 - 02.2024
Customer Service Representative
Concentrix
08.2023 - 12.2023
Service Manager
Wastler Tire Pros
02.2023 - 07.2023
Assistant Manager
Mr. Tire
07.2011 - 08.2022
Sales Associate
Sears
11.2008 - 09.2010
Hiring Manager
Best Buy
10.2008 - 07.2011
Stocker
Costco
09.2006 - 10.2008
Customer Success Representative
Wells Fargo
01.2005 - 09.2006
Service Manager
Crawford Tires
04.2004 - 09.2006
High School Diploma -
Seneca Valley High School
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