Joseph Puckett
Bowie
Summary
Dynamic Senior Control Center Maintenance Engineer at Hitachi Rail, adept in train control systems and technical troubleshooting. Proven track record in project management and team leadership, delivering effective solutions and training. Recognized for enhancing system reliability and safety compliance, ensuring operational excellence in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Control Center Maintenance Engineer
Hitachi Rail
Baltimore
01.2025 - Current
- Delivered operational support for all newly installed train control systems to MTA Baltimore personnel.
- Conducted regular inspections of railway systems and infrastructure for maintenance needs.
- Maintained records of scheduled maintenance activities.
- Provided technical support to other team members when needed.
- Communicated effectively with supervisors regarding progress updates on assigned projects.
- Performed troubleshooting and repair of reported defects within Hitachi installed systems, or interfaces between existing operational systems.
- Supported testing and commissioning of new communications based train control (CBTC) systems.
- Utilized Linux terminal commands to install/activate software and configuration kits within the Automatic Train Supervision (ATS) system.
- Performed installation and configuration of application software updates for solid state interlocking (SSI/IXL) PLCs.
- Performed routine maintenance of network infrastructure (Cisco), Microlok PLCs, ATS software (Red Hat Linux), Frauscher axle counters (FDS/ASD), Zone Controllers and FRONTAM (CBTC), and Data Warehouse equipment systems (Dell iDRAC).
- Provided hands on training to MTA Systems Maintenance personnel on newly installed train control systems and utilizing portable test equipment to accurately maintain, diagnose and repair the applicable systems.
- Provided 24/7 On-Call support for any revenue impacting system outages, with guided troubleshooting over the phone and timely on-site response to restore system functionalities.
- Ensured accurate delivery and handled returns for warranty part replacements following the RMA guidelines.
- Provided tracking of system faults by filing fault reporting forms and archiving relevant communications and files on Sharepoint.
- Performed site surveys along MTA subway system/equipment rooms to plan, catalog and update equipment asset information for project sub-systems.
Carman Journeyman
Amtrak
Washington
04.2019 - 12.2024
- Perform passenger equipment train brake testing, certifying 100% brake operation as per 49CFR Part 238.
- Perform periodic and daily passenger equipment inspections as per 49CFR Part 229 standards, and Amtrak mechanical practices, reporting any defects.
- Overhauled and repaired Class 1 passenger equipment, addressing defects identified in FRA daily and periodic inspections to ensure compliance and safety.
- Perform locomotive departure inspection and testing of brake control systems, repairing any defects, and completing Map 100 forms as required.
- Track and complete open work orders for inspection or bad order repairs on passenger equipment, within the Work Management System (WMS).
- Apply Blue Flag protection to maintenance tracks by installing derail devices, blue flag banners and lanterns as per the FRA blue flag protection policy.
- Prepare accurate digital and written reports, filing all required documentation.
- Maintained company technical assets through timely maintenance and emergency repairs, enhancing performance and maximizing productive uptime.
- Performed research and cost comparison analysis during project material and tool acquisitions.
- Reviewed technical specifications and recommended maintenance/repair strategies for proposed material repair/reuse projects, supporting efficient resource utilization.
Assistant Service Manager
Pohanka Automotive Group – Honda
Capital Heights
12.2018 - 07.2019
- Delivered exceptional customer service by greeting customers on the service drive and addressing service needs throughout write-up, repair, invoicing, and cashiering process.
- Managed multiple repair orders in CDK Drive, coordinating parts orders, warranty claims, and customer payments for streamlined operations.
- Generated precise cost estimates for repairs, outlining parts costs, labor costs, and tax assessments to ensure transparency.
- Provide clear and concise diagnostic descriptions on the written repair orders, detailing the customer complaint, technician cause and corrections.
- Search and add the appropriate warranty operation codes for proper payment of warranty repairs.
- Open and submit extended warranty claims to third party companies, providing estimates and collecting payment for approved claims.
- Perform VIN inquiry searches for every vehicle coming in for service, to check for open recalls, or other necessary safety campaigns.
Automatic Train Control Assistant Superintendent
Wash. Metro. Area Transit Authority
Washington
10.2017 - 12.2018
- Managed multiple Capital funded improvement construction projects within the Train Control systems.
- Coordinated planned work for Capital projects, managing 16 supervisors and their work crews to ensure effective execution of project tasks.
- Facilitated Capital Improvement Funds planning meetings for ATCM, addressing budgeting, target goals, material needs, and labor hour demands.
- Facilitated Maintenance of Way and General Order Track Rights interdepartmental meetings for ATCM, scheduling and organizing work and support.
- Facilitated proposal meetings for ATCM with external product and material supply companies, discussing and negotiating supply and design needs.
- Created and distributed detailed daily work reports for all departmental personnel, denoting all accidents and incidents on department work sites and projects.
- Conducted investigations for departmental incidents, including injuries, equipment damage, and vehicular accidents, ensuring thorough documentation and compliance with safety standards.
- Followed WMATA standard operating procedures for gathering evidence and employee/witness statements on incident reports and inputting information into the safety management system web app.
- Investigated and settled or Dispute filed grievances, based on the union collective bargaining agreement (CBA).
- Proctored mechanical and electrical entry exams for ATCM new hire candidates as the pre-employment test administrator.
- Controlled the ATCM/ATC-CIT vehicle fleet, enforcing good record keeping, regular scheduled maintenance, and corrective maintenance as needed.
Automatic Train Control Supervisor
Wash. Metro. Area Transit Authority
Washington
01.2013 - 10.2017
- Perform maintenance, diagnosis and repairs on rail systems including A/C and High Frequency track circuits (bonds), electric switch machines/derailers, switch snow melter systems and signaling systems.
- Perform maintenance and troubleshooting on complex line encode decode circuits, traffic establishment and locking circuits, remote terminal unit and communication circuits.
- Assisted train control engineers in modifying circuits and schematics for departmental projects, contributing to mass retrofitting of ATC systems.
- Perform construction / retrofitting of signaling and train detection systems, including digging, trenching, painting, cable replacement, signal replacement and switch machine rebuilding and replacement.
- Supervised the removal, rebuilding, and reinstallation of mainline and yard switch machines, implementing engineering modifications.
- Supervised material control, maintaining accurate inventory of tools and materials for departmental construction projects and creating ordering lists, inventory spreadsheets, and Maximo work orders to track materials and labor.
- Extensive experience with Alstom (GRS) and Ansaldo STS (US&S) switch machines and track circuit equipment.
- Input track rights into the general orders track rights system, to reserve necessary work areas for assigned projects.
- Ensure all necessary safety equipment and proper work zone setup were implemented.
- Perform compliance checks of active work sites, ensuring all personnel are wearing proper personal protective equipment, and their roadway worker training is up to date.
- Read and interpreted electrical and mechanical schematics, including use of diagrams and maintenance manuals, to aid in planning and execution of various construction projects.
- Perform wayside watchman and flagman duties, as well as lead man / gang leader duties.
Technician
Lanham Ford
Lanham
06.2012 - 01.2013
- Performed Level A Technician duties including full automotive service and repair on all systems, including driveability and diagnostics.
- Conducted new car PMIs to maintain quality control of new stock.
- Utilized forklift to ensure efficient movement of shipments within warehouse.
Technician
Springfield Ford Lincoln
Springfield
08.2011 - 06.2012
- Executed Level A Technician duties, delivering comprehensive automotive service and repair across all systems, including diagnostics, drive-ability, and accessory installations such as remote start systems.
- Diagnosed vehicle issues using advanced diagnostic equipment and tools.
- Performed routine maintenance and repairs on various vehicle systems and components.
- Collaborated with team members to streamline repair processes and enhance efficiency.
Technician
Chapman Ford Lincoln Northeast
Philadelphia
06.2011 - 08.2011
- Performed Level B Technician duties, delivering comprehensive automotive service and repair across all systems, excluding drive-ability and diesel engine repair.
- Diagnosed vehicle issues using advanced diagnostic equipment and tools.
- Performed routine maintenance on various vehicle models and systems.
Quick-Lane Technician
Chapman Nissan
Philadelphia
10.2010 - 06.2011
- Executed oil changes, fluid checks, tire rotation/replacement/balancing/repair, and battery/headlight/tail light/wiper replacements to ensure vehicle reliability.
- Supported master technicians with vehicle repairs, contributing to timely service in a high-volume automotive shop.
- Recorded customer concerns and complaints as a Service Writer, facilitating effective communication between customers and technicians.
- Performed Service Writer scheduling duties for customers wishing to make appointments.
Parts Sales Associate
Pep Boys Inc.
Brookhaven
02.2010 - 10.2010
- Facilitated sales of merchandise and parts, contributing to overall store revenue.
- Provided outstanding customer support, enhancing customer satisfaction and loyalty.
- Maintained accurate inventory records, ensuring stock availability and reducing discrepancies.
- Operated forklift for unloading deliveries and moving stock to/from shelving.
- Executed cashier duties, applying safe cash handling principles.
Customer Service & Shift Manager
Wawa Inc.
Primos
08.2008 - 09.2009
- Led team building initiatives and supervised staff.
- Provided management training and customer service training.
- Oversaw cash management and asset security.
- Stocked, rotated, and ordered inventory to maintain optimal levels.
Education
Diploma - Automotive Technology
Universal Technical Institute
Exton, PA03-2011
Graduated -
Delaware County Christian School
Newtown Square, PA06-2009
Skills
- Train control systems
- System maintenance
- Technical troubleshooting
- Fault diagnosis
- Network troubleshooting
- Safety compliance
- Project management
- Equipment inspection
- Technical support
- Problem solving
- Team leadership
- Training skills
- Communication skills
Certification
- 49CFR Part 238 – Train Brake Test & Inspection
- 49CFR Part 238 – Passenger Car Periodic & Daily Inspections
- 49CFR Part 229 – Locomotive Departure Inspection & Brake Test
- Carman Journeyman Certification
- Blue Signal/Blue Flag Protection
- Roadway Worker Protection
- CPR, AED and First Aid
- Forklift Operation
- Manlift Operation
- OSHA Confined Space Entry and Permitting
- EPA 609 Certification (MVAC)
- EPA 608 Type 1
Training
- Incidents and Accidents Investigation Training
- National Incident Management Systems Training (NIMS)
- Fatigue Risk Management Training
- Equal Opportunity Employment Compliance and Policy Management Training
- ADA Employment Responsibilities Training
- Inclusion Strategies for 21st Century Management Training
- Whistleblower Retaliation Prevention Management Training
- Drug and Alcohol Reasonable Suspicion Training
- Environmental Compliance Officer/Deputy Compliance Officer Training
- Automatic Train Control Journeyman’s Training
- Technical Skills Program: A two-year intensive course on in-depth operation of all Train Control equipment used throughout the WMATA system. Focus on troubleshooting and diagnosis of electrical and mechanical problems related to all systems, with primary focus on signaling and switch machines, as well as relay logic, vital locking and communication systems.
Timeline
Senior Control Center Maintenance Engineer
Hitachi Rail
01.2025 - Current
Carman Journeyman
Amtrak
04.2019 - 12.2024
Assistant Service Manager
Pohanka Automotive Group – Honda
12.2018 - 07.2019
Automatic Train Control Assistant Superintendent
Wash. Metro. Area Transit Authority
10.2017 - 12.2018
Automatic Train Control Supervisor
Wash. Metro. Area Transit Authority
01.2013 - 10.2017
Technician
Lanham Ford
06.2012 - 01.2013
Technician
Springfield Ford Lincoln
08.2011 - 06.2012
Technician
Chapman Ford Lincoln Northeast
06.2011 - 08.2011
Quick-Lane Technician
Chapman Nissan
10.2010 - 06.2011
Parts Sales Associate
Pep Boys Inc.
02.2010 - 10.2010
Customer Service & Shift Manager
Wawa Inc.
08.2008 - 09.2009
Diploma - Automotive Technology
Universal Technical Institute
Graduated -
Delaware County Christian School