Joseph Wendt
Baltimore
Summary
Proven team leader with a track record of enhancing operations at Sarah's Handmade Ice Cream through meticulous attention to detail and strong communication skills. Excelled in streamlining processes, fostering a positive work environment, and driving customer satisfaction. Skilled in both team leadership and efficient workflow coordination, consistently exceeding performance metrics.
Overview
9
9
years of professional experience
Work History
Operations Assistant Manager
Sarah's Handmade Ice Cream
11.2022 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Ran product production multiple days every week, ensuring product quality
- Ensured positive work environment for all staff through encouragement and positive reinforcement
Order Fulfillment Associate
Target
09.2020 - 03.2023
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Followed procedures at all times for personal and team safety.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
Pet Care Lead
Petsmart
07.2019 - 07.2021
- Promoted ongoing education within the team by organizing training sessions on various aspects of pet care.
- Monitored animal behavior closely for signs of stress or discomfort, adjusting their surroundings accordingly to promote relaxation and contentment.
- Facilitated successful adoptions by matching potential adopters with compatible pets from our facility.
- Established strong relationships with clients through clear communication, trust-building, and consistent followup.
Line Cook
Shannon's Saloon & Restaurant
05.2016 - 11.2018
- Demonstrated an ability to make adjustments to meet customer requests
- Demonstrated an ability to remain cool under pressure in the face of unusually large rushes of orders
- Took control of the line when necessary as an expeditor and got food orders out to customers in a timely manner
Education
High School Diploma -
Mt. Hebron High School
Ellicott City, MD05-2014
Skills
- Attention to detail
- Team leadership
- Strong communication skills
- Positive attitude
Timeline
Operations Assistant Manager
Sarah's Handmade Ice Cream
11.2022 - Current
Order Fulfillment Associate
Target
09.2020 - 03.2023
Pet Care Lead
Petsmart
07.2019 - 07.2021
Line Cook
Shannon's Saloon & Restaurant
05.2016 - 11.2018
High School Diploma -
Mt. Hebron High School
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