Josephine Shaver
EASTON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets.
Overview
6
6
years of professional experience
Work History
Operations Manager
Staples
EASTON
05.2020 - 06.2022
- Oversaw daily operations to ensure efficiency and compliance with company standards.
- Managed inventory levels and coordinated supply chain logistics for optimal performance.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Developed and implemented operational procedures to ensure quality standards are met.
- Trained and mentored team members to enhance productivity and workflow processes.
- Coordinated employee schedules and training sessions to optimize workflow.
- Developed schedules to maintain adequate staffing levels for peak business times.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Conducted regular audits to ensure adherence to safety protocols and operational procedures.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
Copy and Print Associate
Staples
EASTON
03.2018 - 05.2020
- Operated high-volume copiers and printers for various projects.
- Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
- Prepared documents for printing, ensuring proper formatting and layout.
- Collaborated with team members to fulfill customer orders efficiently.
- Assisted customers with print and copy service inquiries.
- Provided excellent customer service by answering questions and resolving issues promptly.
- Educated customers on self-service printing options available in-store.
- Maintained clean and organized workspace for optimal productivity.
- Managed inventory of paper, ink, and printing supplies effectively.
- Performed daily maintenance of printers and copiers, including replenishing paper and toner.
- Resolved technical issues related to copying or printing processes quickly and efficiently.
- Provided troubleshooting support for printing equipment and software issues.
- Copied documents and handled binding for finishing work.
- Implemented quality control measures to check projects for accuracy and efficiency.
- Prioritized workload to achieve maximum output and meet customer deadlines.
- Provided training on new equipment operations to team members when necessary.
- Generated reports on a weekly basis detailing job costs and volumes produced.
- Edited images using Adobe Photoshop software to improve quality prior to printing.
- Scanned documents into digital format using specialized equipment.
- Processed payments for copies and prints according to established procedures.
- Created promotional materials such as flyers, brochures, business cards.
- Prepared invoices for products sold in accordance with company policies.
Cleaner
Tidewater Cleaning
EASTON
01.2016 - 02.2018
- Cleaned various commercial spaces using proper cleaning techniques and equipment.
- Maintained cleanliness and organization in high-traffic areas throughout the facility.
- Disinfected surfaces to ensure a safe and healthy environment for clients and staff.
- Followed safety protocols while handling cleaning chemicals and operating machinery.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Sanitized frequented areas and equipment using approved supplies.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Collected trash from floors within hallways, bathrooms and work areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Emptied wastebaskets and replaced liners.
- Managed waste disposal procedures in compliance with company policies and regulations.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Polished furniture to remove dust and dirt buildup.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Education
Easton High School
EASTON, MDSome College (No Degree) - Science
Chesapeake College
Wye Mills, MDSkills
- Operations management
- Strategic planning
- Customer relationship management
- Problem solving
- Effective communication
Timeline
Operations Manager
Staples
05.2020 - 06.2022
Copy and Print Associate
Staples
03.2018 - 05.2020
Cleaner
Tidewater Cleaning
01.2016 - 02.2018
Easton High School
Some College (No Degree) - Science
Chesapeake College