Joshua Britton
Abingdon
Summary
Experienced leader with strong background in strategic planning and operational management. Skilled in team collaboration, driving results, and adapting to changing needs. Expertise in staff development, budget oversight, and process improvement. Known for reliability and fostering cohesive work environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Area Director
Rose Casual Dining - Applebee's
Baltimore
04.2014 - 06.2026
- Oversee 9 restaurants in the Baltimore Market
- Develop a Team of 9 General Managers to lead their management teams to run profitable operations.
- Successfully oversee the operations of the restaurants to achieve metric goals.
- Improved branding initiatives by implementing effective marketing campaigns to maximize engagement and brand awareness.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Rosnet Administrator for the company.
- Operations Lead for Toast POS rollout for the company.
Training General Manager
Rose Casual Dining - Applebee's
Aberdeen
04.2012 - 04.2014
- Trained all new managers for the Baltimore Market
- Developed my team to be able to run the day to day operations while training new managers.
- Maintained operational results that led the company while training new managers on specs and standards.
- Built sales that were positive comp growth for all 5 years.
General Manager
Rose Casual Dining - Applebee's
Aberdeen
11.2009 - 04.2012
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Received superior customer service satisfaction scores for 12 consecutive quarters.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Kitchen Manager
Rose Casual Dining - Applebee's
Timonium
05.2005 - 11.2009
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Kitchen Manager
Applebee's International Inc
Augusta
01.2004 - 05.2005
- Maintained consistent below budget food cost.
- Ensured above target GPLH.
- Strengthened the ability of kitchen staff and together, improved KDS ticket times.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Key Hourly / Kitchen Manager
Applebee's International Inc
Waterville
01.2003 - 01.2004
- Promoted from key hourly to salary management.
- Rebuilt kitchen staff with proper training on Applebee's spec.
- Performed all managerial tasks and duties as key hourly.
- Oversaw kitchen and host/hostess staff.
- Awarded Employee of the Year.
Line Cook / Key Hourly
Applebee's Rose Casual Dining
Bel Air
01.2000 - 01.2003
- Promoted to Key Hourly.
- Oversaw Kitchen staff and ran FOH shifts.
- Trained MIT's in inventory, truck orders, BOH labor control, and all line procedures.
- Awarded Employee of the Quarter for the entire district.
Line Cook / Hourly Manager
Chi Chi's Mexican Restaurant
Bel Air
01.1995 - 01.2000
- Promoted to hourly Management at 18.
- Oversaw Kitchen staff and ran FOH shifts.
- Performed all managerial tasks.
Education
High School Diploma -
C. Milton Wright
01.1998
Skills
- Budgeting
- Training
- Technical support
- Quality Assurance
- Team building
- Cash management
- Operations management
- Inventory Management
- Team management
- Multi-unit management
- Regulatory Compliance
- Recordkeeping
- Scheduling
- Administrative support
- Data Analysis
- Project Management
- Strategic Planning
- Staff training and development
- Technical skills
Certification
- ServSafe
- TIPS
Accomplishments
- Member of the ASI Consultancy committee that oversees corporate inspections
- Assistant Director of the Rose Group Kitchen Council
- Advisor to the Rose Group Training Council
- 2019 Operations Leadership Award Recipient
- Member of the Rose Fund Council
Timeline
Area Director
Rose Casual Dining - Applebee's
04.2014 - 06.2026
Training General Manager
Rose Casual Dining - Applebee's
04.2012 - 04.2014
General Manager
Rose Casual Dining - Applebee's
11.2009 - 04.2012
Kitchen Manager
Rose Casual Dining - Applebee's
05.2005 - 11.2009
Kitchen Manager
Applebee's International Inc
01.2004 - 05.2005
Key Hourly / Kitchen Manager
Applebee's International Inc
01.2003 - 01.2004
Line Cook / Key Hourly
Applebee's Rose Casual Dining
01.2000 - 01.2003
Line Cook / Hourly Manager
Chi Chi's Mexican Restaurant
01.1995 - 01.2000
High School Diploma -
C. Milton Wright