Overview
Work History
Skills
Timeline
Generic

Josh Coyne

Baltimore

Overview

13
13
years of professional experience

Work History

Solutions Engineer

COUCHBASE
08.2022 - Current
  • Work to grow Strategic Accounts by supporting and expanding existing use cases and identifying new workloads and opportunities.
  • Responsible for all technical elements of the pre-sales process including technical presentations, creating and delivering custom demos, answering technical questions, and recommending validated solutions based on the customer's identified needs
  • Conduct discovery and identify pain points
  • Make sizing recommendations for the customer's use case
  • Work with the Account Executive to develop an account plan, foster my own relationships, and identify potential champions and opportunities within the account
  • Scope, plan, and deliver proof-of-concept implementations
  • Develop, plan, and deliver deep-dive technical sessions, in-person and virtually, to educate Developers, Enterprise Architects, and other personas on the details and value of our product
  • Provide technical guidance and support during the implementation phase
  • Analyze logs, preform Health Checks, and make recommendations based on the findings
  • Assist with Support issues and Customer Success
  • Log customer requests for new features and functionality

SAFe Product Analyst

RELI GROUP
05.2021 - 08.2022
  • Company Overview: PM3 II CONTRACT - HOSPITAL QUALITY REPORTING
  • PM3 II CONTRACT - HOSPITAL QUALITY REPORTING

SAFe Product Analyst

RIGHT RESOURCES
09.2019 - 04.2021
  • Company Overview: PM3 CONTRACT - HOSPITAL QUALITY REPORTING
  • Document and track all production support incidents related to the Hospital Quality Reporting ecosystem, using JIRA and Confluence, and use this visibility to notify and coordinate with all relevant stakeholders, including Program Managers, Support Contractors, PM3 Management, ADO, Service Desk Representatives, other lines of business outside of HQR, and end users
  • I also screen all incidents for missing, or unclear, information and escalate them to the correct Program Manager for further troubleshooting
  • Follow all incidents through the totality of their life cycle, and provide regular updates to stakeholders; intervening when necessary to route the incident to the most appropriate department, to achieve the most positive outcome
  • Interface with end users and organize troubleshooting calls with developers as needed
  • Provide support for the ADO developers by sourcing answers to program specific questions as they arise, and by determining, and sourcing input and approval for different solutions that they may be considering
  • Provide Program Managers with a summary of all incidents impacting their program ahead of submission deadlines
  • Follow a SAFe DevOps/Development team and track their work across a program increment, providing assistance in any way possible, including assisting with documentation of work in JIRA/Confluence, aiding in PI planning by providing guidance and writing team objectives, raising and documenting risks as they arise, keeping an eye on blockers and escalating them to management, coordinating with parties outside of the team to provide necessary information and input, and offering solutions where appropriate, to obstacles the team may be facing
  • Maintain an up to date calendar of important dates and deployments
  • Continuously evaluate processes and provide suggestions to improve workflow, and organize meetings to discusses these potential updates, and then follow through by documenting and executing these improvements
  • PM3 CONTRACT - HOSPITAL QUALITY REPORTING

Production Manager

W.A.M.M.
08.2014 - 05.2017
  • Lead a team of six people and was responsible for all tasks related to production, including developing and executing a grow plan, sourcing and acquiring all supplies and equipment, and interfacing with other departments
  • Responsible for trouble shooting a wide array of issues as they arose, often by implementing creative and unique solutions
  • As a result of growing demand, I was tasked with hiring and building out a wholly new processing department to handle advanced processing techniques as well as long term organization, inventory keeping, and storage solutions
  • Developed the standard operating procedures for this department and oversaw their implementation
  • Responsible for giving updates at monthly board meetings

Patient Care Coordinator

PACIFIC PULMONARY SERVICES
08.2013 - 02.2014
  • Responsible for growing my territory into a successful business by identifying potential referral sources and then developing a strategy to market my services to them
  • Once accounts were established I would maintain and grow these accounts by providing exemplary customer service and by offering new products and services

Equipment Specialist & Outside Sales Rep

PULMONARY SOLUTIONS
10.2011 - 07.2013
  • Responsible for the training, education and support of patients who are beginning treatment with CPAP, BI-PAP and supplemental oxygen therapies
  • I would troubleshoot and remedy technical problems as they arose with the equipment

Skills

  • Distributed Databases
  • NoSQL
  • SQL
  • Nodejs

Timeline

Solutions Engineer

COUCHBASE
08.2022 - Current

SAFe Product Analyst

RELI GROUP
05.2021 - 08.2022

SAFe Product Analyst

RIGHT RESOURCES
09.2019 - 04.2021

Production Manager

W.A.M.M.
08.2014 - 05.2017

Patient Care Coordinator

PACIFIC PULMONARY SERVICES
08.2013 - 02.2014

Equipment Specialist & Outside Sales Rep

PULMONARY SOLUTIONS
10.2011 - 07.2013

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Josh Coyne