Josh Holcomb
Harris Teeter
FREDERICK
20
years of professional experience
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Work History
Human Resources Administrator
3 Years 1 Month- Coordinated recruitment processes, enhancing candidate experience and streamlining onboarding procedures.
- Managed employee records, ensuring compliance with company policies and legal requirements.
- Completed Weekly Payroll
- Assisted in performance evaluation processes, providing support to managers in feedback delivery.
- Implemented training programs, fostering employee development and improving overall team performance.
- Led employee engagement initiatives, promoting a positive workplace culture and increasing retention rates.
- Collaborated with leadership on policy development, aligning HR practices with organizational goals and values.
Customer Service Manager
12 Years 10 Months- Collaborated with management to identify areas for operational improvement and staff development.
- Trained new employees on customer service protocols and technology systems, ensuring compliance with best practices.
- Analyzed customer feedback data to drive strategic decisions for service enhancements.
- Facilitated regular team meetings to discuss challenges, share solutions, and promote a collaborative work environment.
Customer Service Manager
4 Years 5 Months- Led customer service team to enhance satisfaction through effective training and support initiatives.
- Developed and implemented streamlined processes, improving response times to customer inquiries.
- Monitored performance metrics to ensure adherence to company standards and policies.
- Resolved escalated customer issues, fostering positive relationships and loyalty.
Education
Life Coach - Psychology
High School Diploma
Skills
Employee relations
New employee training
Personnel file management
Employee onboarding
New hire orientation
Policy and procedure development
Document management
Payroll coordination
Timeline
Human Resources Administrator
Harris Teeter
01.2023 - 02.2026Read More
Customer Service Manager
Harris Teeter
03.2010 - 01.2023Read More
Customer Service Manager
Harris Teeter
10.2005 - 03.2010Read More
Hagerstown Community College
Life Coach from Psychology
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Saegertown High School
High School Diploma
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