Joshua Barr
Baltimore
Summary
Experienced professional in customer service and hospitality with a strong background in sales and food service. Demonstrates exceptional multitasking and time management skills, ensuring efficient operations and high-quality service. Committed to delivering positive customer experiences through attention to detail and a friendly demeanor. Proven ability to learn quickly and adapt to new challenges in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Dietary Aide Leader
Springhouse Senior Living
Pikesville
09.2023 - Current
- Collaborated with dietitians and healthcare professionals to develop specialized meal plans for patients with specific dietary needs
- Maintained accurate records of patient food intake, allergies, and special requests
- Monitored inventory levels of food supplies and notified supervisor when items needed to be restocked
- Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences
- Provided excellent customer service by addressing patient inquiries regarding menu options and accommodating their individual preferences
- Distributed trays to patients' rooms accurately according to prescribed diets
- Maintained a clean and organized work area, including storage areas and refrigerators
- Followed infection control protocols while handling food items and maintaining personal hygiene
Front Desk Associate
Marriott International
Owings Mills
12.2021 - 09.2023
- Welcomed and checked in guests, ensuring smooth arrivals.
- Registered guests and managed rooming chart to optimize occupancy.
- Coordinated guest check-in processes to enhance operational efficiency. Collect cash and card payments, Verify credit acceptance.
- Balance the cash drawer.
- Respond to guest inquiries and questions in a timely, friendly, and effective manner.
- Ensure front desk is stocked with needed items.
- Answer calls and respond to emails made to the hotel. Monitor the lobby and check in activity.
Wait Staff
True Chesapeake Oyster Co
Baltimore
04.2021 - 10.2022
- Greeted and welcomed customers, providing them with menus.
- Took beverage orders from patrons and served drinks promptly.
- Answered questions about menu selections and made recommendations when requested.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Ensured that all orders were taken correctly and in a timely manner.
- Implemented sanitary food handling, holding and service protocols.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Trained new employees on restaurant procedures and plating techniques.
Sales Representative
AT&T
Baltimore
10.2016 - 03.2020
- Developed and maintained relationships with key clients to ensure repeat business.
- Identified opportunities for cross-selling additional products and services.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Managed inventory levels by ordering sufficient stock for each account.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Negotiated deals and handled complaints or objections.
- Developed key customer relationships to increase sales.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
Wait Staff
The Center Club
Baltimore
06.2013 - 08.2016
- Greeted and welcomed customers, providing them with menus.
- Took beverage orders from patrons and served drinks promptly.
- Answered questions about menu selections and made recommendations when requested.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Ensured that all orders were taken correctly and in a timely manner.
- Implemented sanitary food handling, holding and service protocols.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Trained new employees on restaurant procedures and plating techniques.
Education
High school - General Studies
Milford Mill Academy
Baltimore, MD06.2007
Skills
- Retail sales
- Excellent communication skills
- Wine and liquor knowledge
- Food service
- Barista experience
- Food production
- Food safety
- Amazing server
- Cash handling
- Superb time management
- Inventory management
- Patient communication
- Record keeping
- Fast learner
- Food handling
- Word
- Phone etiquette
- Food preparation
- Sales
- Restaurant experience
- Cashiering
- Busser
- Training
- Customer service
- Microsoft Office
- Catering
- Supervising experience
- POS
- Upselling
- Serving
- Team collaboration
- Attention to detail
- Problem solving
- Time management
- Training staff
- Computer skills
- Sanitation protocols
- Calm demeanor
Awards
Employee Of The Month, 07/01/18, Awarded employee of the month at The Center Club for hard work, dedication, team work, and overall performance
Additional Information - Volunteer Experience
Sunrise Senior Citizen Center, 1 year
Accomplishments
- Employee Of The Month at The Center Club
- Employee Of The Month at Springhouse
- Team Leader at True Chesapeake Oyster
Timeline
Dietary Aide Leader
Springhouse Senior Living
09.2023 - Current
Front Desk Associate
Marriott International
12.2021 - 09.2023
Wait Staff
True Chesapeake Oyster Co
04.2021 - 10.2022
Sales Representative
AT&T
10.2016 - 03.2020
Wait Staff
The Center Club
06.2013 - 08.2016
High school - General Studies
Milford Mill Academy
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