Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joshua Coates

Randallstown

Summary

IT professional specializing in Windows systems administration, bringing valuable experience in system maintenance and security enhancement. Known for strong focus on team collaboration and achieving tangible results, adaptable to evolving technical requirements. Proficient in system troubleshooting, network configuration, and user support, with reliable and flexible approach to problem-solving.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Windows Systems Administrator Tier 3

Freedom Technologies
10.2024 - Current
  • Maintained high availability of critical systems by proactively monitoring server health and promptly addressing potential issues.
  • Managed Active Directory domain services, ensuring efficient user account administration and group policy enforcement.
  • Increased overall system stability through careful patch management and frequent performance tuning.
  • Devised scripts and automation tools to improve system efficiency.

Windows System Administrator Tier 2

Rolling Wave Technologies
10.2021 - 05.2025
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Diagnosed and resolved common system issues through basic troubleshooting techniques
  • Resolved issues and escalated problems with knowledgeable support and quality service.

IT Field Support Technician

Rolling Wave Technologies
12.2020 - 10.2021
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.

Education

No Degree - Computer And Information Systems

West Virginia University
Morgantown, WV

Skills

  • Active Directory management
  • Remote desktop services
  • Windows server administration
  • Group policy management
  • System center configuration manager
  • Windows deployment services
  • Security patch management

Certification

CompTIA Security+ Certified

Timeline

Windows Systems Administrator Tier 3

Freedom Technologies
10.2024 - Current

Windows System Administrator Tier 2

Rolling Wave Technologies
10.2021 - 05.2025

IT Field Support Technician

Rolling Wave Technologies
12.2020 - 10.2021

No Degree - Computer And Information Systems

West Virginia University

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Joshua Coates