Joshua Cowan
Baltimore
Summary
Dedicated Worker with experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Floyds 99 Barbershop
04.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Server, Host
7 West Bistro Grille
08.2021 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Warehouse Truck Loader, Package Sorter
UPS
04.2021 - 02.2022
- Loaded shipments into place on trucks.
- Lifted and slid packages weighing up to 80 pounds on conveyor belts to transport items.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Operated scanning equipment to track orders and shipments.
- Worked with team members to move and load cargo properly and safely.
Grill Cook, Line Cook, Prep Cook
Red Robin
01.2020 - 11.2021
- Cleaned and maintained kitchen equipment regularly.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Grilled meats and seafood to customer specifications.
- Operated and maintained grills, fryers and other cooking equipment.
- Prepared meals according to customer specifications.
Grill Cook, Prep Cook, Line Cook,
Qdoba
10.2018 - 12.2019
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Trained and assisted new kitchen staff members.
- Worked with raw meat and vegetables
- Cleaned and maintained kitchen equipment regularly.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
Education
High School Diploma -
Detwiler Academy
Towson, MD06.2019
Skills
- Conflict Management
- Front Desk Operations
- Technical Support
- Dish Preparation
- Team Oriented
- Time Management
- Cleaning and Organization
- Food Preparation and Safety
- Kitchen Equipment Operation
- Safe Food Handling
- High-Volume Environments
Timeline
Front Desk Receptionist
Floyds 99 Barbershop
04.2022 - Current
Server, Host
7 West Bistro Grille
08.2021 - 07.2022
Warehouse Truck Loader, Package Sorter
UPS
04.2021 - 02.2022
Grill Cook, Line Cook, Prep Cook
Red Robin
01.2020 - 11.2021
Grill Cook, Prep Cook, Line Cook,
Qdoba
10.2018 - 12.2019
High School Diploma -
Detwiler Academy
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