Joshua Fitch
Mitchellville
Summary
Detail-oriented administrative support professional with experience in high-volume, compliance-driven environments, providing advanced logistical, operational, and communication support. Proven ability to manage documentation, maintain records systems, coordinate schedules, handle confidential information, and serve as a key point of contact for internal and external stakeholders. Recognized for strong independent judgment, organization, and accuracy in fast-paced settings.
Overview
4
4
years of professional experience
Work History
TEAM MEMBER
THE UPS STORE
06.2022 - Current
- Serve as a primary point of contact for 60–75 customers, managing inquiries, resolving issues, and escalating complex matters appropriately.
- Manage and prioritize 10–20 active service requests at a time, demonstrating strong independent judgment and the ability to balance multiple deadlines.
- Prepare, proofread, and format customer communications, service documentation, and internal records, ensuring professionalism and accuracy.
- Maintain electronic records and operational logs, supporting audit readiness and compliance with established procedures.
- Process and reconcile $2,000–$6,000 in daily financial transactions with consistent accuracy and strict adherence to documentation standards.
- Maintain confidential customer and financial information in accordance with data protection
- Support scheduling coordination and service timelines, ensuring stakeholders are informed and materials are prepared in advance.
- Follow standard operating procedures and report discrepancies, contributing to process consistency and operational improvement
- Operated various printing and copying equipment to deliver high-quality products.
Education
Bachelor of Arts - History (Concentration In Law, Politics, & Gov)
University of Maryland, College Park
College Park, MD05-2026
Skills
- Microsoft 365 (Word, Excel, Outlook, PowerPoint)
Adobe Acrobat Pro
Database-driven workflows
Electronic records systems
Virtual meeting platforms
Timeline
TEAM MEMBER
THE UPS STORE
06.2022 - Current
Bachelor of Arts - History (Concentration In Law, Politics, & Gov)
University of Maryland, College Park
Additional Qualifications
- Advanced Administrative & Office Support
- Document Preparation, Editing & Proofreading
- Records Management & Version Control
- Database & Information Trackin
- Internal/External Communications
- Policy & Procedure Compliance
- Confidential Information Handling
- Microsoft 365 (Word, Excel, Outlook, PowerPoint)