Joshua Geathers
Baltimore
Summary
Accomplished Field Tech Senior Associate with a proven track record at Kyndryl, excelling in hardware and software support, and project management. Spearheaded system updates and deployments, enhancing operational efficiency. Demonstrated leadership in cross-functional collaboration and technical documentation, significantly improving client satisfaction and workflow optimization. Expert in system configuration and inventory management, blending technical prowess with strategic problem-solving.
Overview
17
17
years of professional experience
Work History
Field Tech Senior Associate
Kyndryl
Baltimore
08.2017 - Current
- Company Overview: formerly NTT Data Services
- Successfully managed a high volume of DWS-FS support tickets, consistently meeting and exceeding client-specific time-sensitive goals
- Collaborated with cross-functional teams to implement system updates, configurations, and deployments for improved operational efficiency
- Provided expert-level support for hardware and software installations, ensuring compatibility and functionality for end users
- Documented technical processes, including refreshes, decommissioning, break/fix procedures, and mobile device repairs, ensuring accuracy and compliance
- Partnered with MedStar Health to support multiple deployment projects, optimizing workflows and improving end-user satisfaction
- Formerly NTT Data Services
Fulfillment Associate
Amazon
Baltimore
07.2014 - 11.2016
- Executed high-volume order processing, ensuring accuracy and quality control for customer shipments
- Managed inventory using proprietary database systems, ensuring seamless tracking and recordkeeping
- Improved operational efficiency by reorganizing storage protocols and ensuring compliance with safety and quality standards
- Played a leadership role in meeting critical pull times, significantly contributing to customer satisfaction and operational success
Administrative Intern
Cristo Rey Jesuit High School
Baltimore
09.2007 - 07.2014
- Coordinated schedules, meetings, and events, ensuring smooth daily operations and conflict resolution
- Developed and maintained organizational systems for document management and data reconciliation, improving office efficiency
- Operated office equipment and software, including word processing, spreadsheets, and databases, to support administrative functions
- Led innovative projects to streamline workflows and enhance productivity
Education
CompTIA A+ Certification -
NPower
Baltimore, MD06.2017
Associate of Arts - General Studies
CCBC
Baltimore, MD12.2014
Skills
- Hardware & Software Support
- System configuration
- DWS-FS support
- Hardware installation
- Software deployment
- Technical documentation
- Project management
- Operational efficiency
- Inventory management
- Networking
- Operating Systems
- Tools & Systems
- Project Support
Additional Information
Available for relocation and remote opportunities., Strong interpersonal and customer service skills, ensuring effective communication with diverse stakeholders.
Timeline
Field Tech Senior Associate
Kyndryl
08.2017 - Current
Fulfillment Associate
Amazon
07.2014 - 11.2016
Administrative Intern
Cristo Rey Jesuit High School
09.2007 - 07.2014
CompTIA A+ Certification -
NPower
Associate of Arts - General Studies
CCBC
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