Joshua Grill
Sunrise Senior Living Fox Hill
Bethesda
1
Certification
12
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Security Officer
6 Years 6 Months- Responsible for activities such as
- Front-of-house customer service. Duties include responding to questions, provide directions to visitors to within the building, and resolve customers’ inquiries, checking in employees, visitors, and contractors.
- Responsible for securing the perimeter of the facility on foot patrols. Also, responsible for securing restricted entry-points, monitoring for suspicious objects or individuals. Make residents, visitors, and other staff feel safe.
- Maintain and protect resident private information. Duties include properly storing and guarding documents with resident private information.
- Respond to emergencies which include 911 calls where residents, visitors, or staff were injured or critically ill. This also included performing first-aid or CPR if necessary.
- Developed skills in communication, teamwork, electronics, and stress management, (Including emergency response).
- Teamwork was the key to assuring that the processes were followed correctly. The job required regular interactions with diverse people, including high-ranking officials and their families.
- Responded promptly to emergencies, coordinating with local authorities as needed.
- Implemented incident reporting procedures to maintain accurate records of events.
- Collaborated with management to improve security processes based on observed trends and incidents.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Member Services Representative
4 Years 11 Months- Responsible for reception activities such as
- Front-of-house customer service. Duties included sales, checking members into facility, schedule appointments, membership enrollment/activity registration, providing tours to new or potential members of the facility, responding to questions.
- Trained new employees.
- Responsible for opening and closing the facility on shifts including unlocking and locking facility and making sure the building was empty and secure before my departure.
- Maintained, and protected private customer information. Duties included properly storing documents with members’ confidential information.
- Resolved customer inquiries and issues. Included issues with payments, helping locate lost items, disputes between members etc.
- Developed skills in verbal and written communication, time management, and stress management. (Including emergency response).
- Teamwork was the key to assuring the processes were followed correctly. The job required regular interactions with diverse people, including families with individuals of all ages and physical challenges. Ensure that all members and guests enjoyed their experience at the facility.
- Delivered exceptional customer service by addressing member inquiries and resolving issues promptly.
- Facilitated membership enrollment processes, ensuring accurate data entry and compliance with organizational policies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Education
Bachelor’s degree - Criminal Justice
Associate degree - General Studies
Skills
Extensive experience working with families
elderly
and diverse persons in a work environment
Microsoft Office
critical thinking
detail orientated
collaboration
organization
problem solving
time management
customer service
teamwork
leadership
decision making
and stress management.
Incident reporting
Excellent communication
Report writing
Emergency response
Relationship building and management
Conflict de-escalation
Document management
Staff management
Crisis management
Emergency management
Crime prevention methods
Crisis intervention training
First aid and CPR certified
High level of integrity
Verbal and written communication
Certification
Data Analysis Certification, Power B.I. Certificate, CPR, First-Aid, & AED certified, & HIPPA Compliance certificate.
Timeline
Security Officer
Sunrise Senior Living Fox Hill
02.2020 - CurrentRead More
Member Services Representative
YMCA
09.2014 - 08.2019Read More
Towson University
Bachelor’s degree from Criminal Justice
Read More
Montgomery College
Associate degree from General Studies
Read More
American Red Cross 50 donation badge
Provided and donated 50 or more successful platelet donations for patients in need.
Montgomery County Fire & Rescue Twinbrook Challenge Coin
Received in recognition of maintaining calm under pressure during active 911 emergencies and years of collaboration and professional relationship with Firefighters and EMT's.