Joshua X. Armstrong
Elkridge
Summary
Dynamic professional with extensive experience in security and customer service, particularly at Cencore, ensuring project safety and contractor compliance. Demonstrated organizational skills and effective time management, maintaining client confidentiality while promoting teamwork and communication. Proven ability to enhance operational efficiency and improve client satisfaction.
Overview
2
2
years of professional experience
Work History
Security Escort
Cencore
10.2024 - Current
- Security escort for 16+ different projects, ranging from renovations of ops buildings and telecom building, construction of labs, cleaning services for labs and building management.
- All projects require the assigned responsibilities of watching and maintaining the perimeter of the project work space, as well as the visitor contractors working in said space.
- Responsible for the communication of restrictions and planning of contractors responsibilities as well as the time frame of their assignment.
- Maintain contact with company leads via Phone call management and documentation of assigned responsibilities for that day.
- Assisting in the relocation of contractors based on needs via possible deliveries or acquiring of specific material needed for projects completion.
Expo line
Mission BBQ
Ellicott City
11.2022 - 06.2023
- Expo line at Mission BBQ in Ellicott City, MD. Positions: 1 (screen manager) and 2 (meal prepper).
- Responsibilities: checking and preparing orders for accuracy while ensuring quality and customer service as well as organizing online orders/ Phone orders for customers and handling payment information.
Volunteer Instructor
Crazy 88
08.2016 - 08.2019
- Responsibilities: guiding and instructing students in exercise centered activities and trainings.
- Volunteer Instructor for Kids Summer Camp at Crazy 88 MMA
Education
Bachelors degree - general studies in IT and technical solutions
University of Maryland global campus
Adelphi, MD11.2025
High school diploma -
Howard High School
Columbia, MD01.2023
Skills
- Social and communication skills
- Customer service and support
- Leadership and teamwork
- Organizational abilities
- Pressure management
- Attention to detail
- Time management strategies
- Route planning expertise
- Client confidentiality practices
- Technical writing proficiency
- Network troubleshooting
Volunteer Experience
Crazy 88, Volunteer Instructor for Kids Summer Camp, 08/01/16, 08/01/19, Guiding and instructing students in exercise centered activities and trainings
Extracurricular Activities
Robotics club Swim club Archery JROTC drill teams and athletic teams Crazy 88 MMA (11 years) Mythology club AAA club
Awards
- Student Honor Roll 2019-2023
- Multiple JROTC awards and certifications (CSM Rudy Ford, Warrant officer, completion awards for JCLC)
Timeline
Security Escort
Cencore
10.2024 - Current
Expo line
Mission BBQ
11.2022 - 06.2023
Volunteer Instructor
Crazy 88
08.2016 - 08.2019
Bachelors degree - general studies in IT and technical solutions
University of Maryland global campus
High school diploma -
Howard High School