Joshue Rosario
Germantown
Summary
Dynamic Delivery Supervisor at the United States Post Office with a proven track record in optimizing route planning and enhancing team efficiency. Skilled in staff training and safety protocols, I successfully implemented strategies that reduced accidents and improved service quality, fostering a culture of reliability and excellence in customer service.
Overview
24
24
years of professional experience
Work History
Delivery Supervisor
United States Post Office
06.2006 - Current
- Mentored new delivery team members, providing guidance on best practices and company policies.
- Increased delivery efficiency by streamlining route planning and prioritizing customer needs.
- Created detailed reports on team performance metrics, highlighting successes and addressing areas for improvement.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Collaborated with warehouse staff to coordinate efficient loading and unloading processes.
- Optimized vehicle maintenance schedules to ensure minimal downtime and increased reliability.
- Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries.
- Analyzed delivery data to identify trends and areas for improvement, implementing changes accordingly.
- Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
- Reviewed data deliverables to verify quality and traceability to requirements and adherence to quality management plans and standards.
- Worked with vendors to schedule daily pickups and weekly deliveries.
Job Corps Senior Crew Leader
Montgomery County Conservation Corps
03.2002 - 05.2026
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Streamlined operations by identifying areas for improvement and implementing necessary changes.
- Maximized productivity by accurately allocating resources based on individual strengths and expertise within the team.
- Provided valuable input during strategic planning sessions, helping shape company-wide goals and initiatives.
- Contributed to the growth of the organization by actively participating in recruitment efforts and selecting skilled team members.
- Maintained thorough documentation for each project, ensuring accurate record-keeping for future reference or audits.
- Earned recognition as a top-performing Senior Crew Leader due to consistently meeting or exceeding established benchmarks.
- Boosted team efficiency by implementing improved workflow processes and communication strategies.
- Trained employees in time management and proper ways to complete job duties.
Education
High School Diploma - General
Wheaton High School
Silver Spring, MDSkills
- Strong work ethic
- Safety protocols and procedures
- Customer interaction
- Staff training and development
- Delivery documentation
- Equipment inspections
- Shift scheduling
- Delivery scheduling
- Decision-making capacity
- Route planning expertise
- Vehicle inspection
- Project scheduling
- Route planning
- Team supervision
- Application support
- Issue resolution
- Lean principles
- Defect management
- Release management
- Truck dispatching
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Effective communication
- Adaptability and flexibility
- Decision-making
- Warehouse operations
- Dispatching
- Team building
- Forklift operation
- Professionalism
- Freight management
- Time management abilities
- Written communication
Timeline
Delivery Supervisor
United States Post Office
06.2006 - Current
Job Corps Senior Crew Leader
Montgomery County Conservation Corps
03.2002 - 05.2026
High School Diploma - General
Wheaton High School
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