Summary
Overview
Work History
Education
Skills
Timeline
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Josiah Cox

Columbia

Summary

Accomplished professional with a strong background in customer service and team leadership at Walmart. Proven track record of boosting customer satisfaction and training new employees successfully. Expertise in cash handling and problem resolution, promoting a positive workplace culture and operational effectiveness. Focused on maintaining high standards and fostering brand loyalty.

Overview

4
4
years of professional experience

Work History

Cashier Team Lead

Walmart
11.2024 - 06.2025
  • Led opening and closing store activities while keeping precise shift-change logs.
  • Responded to customer inquiries quickly, fulfilling requests to enhance satisfaction.
  • Processed all transactions accurately, managing both cash and card payments efficiently.
  • Trained junior cashiers with effective mentorship strategies, improving overall performance.
  • Handled customer complaints professionally, strengthening brand loyalty and retention.
  • Ensured checkout area cleanliness, creating a welcoming environment for shoppers.
  • Performed accurate balancing of cash drawers at shift end for financial integrity.
  • Restocked and organized front lane merchandise to elevate product visibility.

T-mobile

Mobile Associates
03.2023 - 10.2024
  • Thrived in dynamic environments while demonstrating a strong sense of responsibility.
  • Exhibited excellent verbal and written communication skills, facilitating effective collaboration.
  • Provided support and guidance in team settings, fostering a cooperative atmosphere.
  • Assisted daily operations, maximizing efficiency and productivity with team members.
  • Adapted quickly to new situations while managing time to complete tasks on schedule.
  • Applied critical thinking skills to solve problems and evaluate potential solutions.
  • Maintained meticulous attention to detail in all assignments, showcasing commitment to quality.

Crew Member

Dunkin Dounuts
02.2021 - 02.2023
  • Demonstrated multitasking skills by managing front counter and drive-thru operations efficiently.
  • Provided exceptional customer service, greeting customers and addressing concerns promptly.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Maintained high standards for food preparation, ensuring safety and cleanliness guidelines were met.
  • Collaborated with team members to facilitate seamless order completion and shift transitions.
  • Enhanced dining area cleanliness to create a welcoming environment for customers.
  • Processed orders, prepared meals, and collected payments accurately and efficiently.
  • Promoted positive work culture through effective communication and teamwork among staff.

Education

Wild Lake High
Columbia Md
06.2025

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Punctual and reliable
  • Flexible schedule
  • Team management
  • Cash register operation
  • Cash handling expertise
  • Store opening and closing
  • Money handling
  • Heavy lifting
  • Product knowledge
  • New hire training
  • POS system operation

Timeline

Cashier Team Lead

Walmart
11.2024 - 06.2025

T-mobile

Mobile Associates
03.2023 - 10.2024

Crew Member

Dunkin Dounuts
02.2021 - 02.2023

Wild Lake High

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Josiah Cox