JOSLYN COLEMAN
Leonardtown
Summary
Certified Medical Assistant with a diverse background in management. Motivated and dedicated to delivering quality healthcare to patients. Excel at administrative support, technical troubleshooting and personnel coordination.
Overview
8
8
years of professional experience
Work History
Certified Medical Assistant
Wellstar Primary Care
01.2023 - 10.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
Team Lead
Triwest Healthcare Alliance
06.2018 - 10.2022
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Addressed customer concerns and complaints, resolving issues quickly and efficiently
- Documented detailed notes in CRM system to track customer interactions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of patients
- Process Claims on files.
PATIENTCARETECHNICIAN, Baylor Scott & White Dialysis
11.2016 - 04.2018
- Clean, disinfect and rinse dialysis machine
- Obtain Pre and Post Weight
- Mixed Acid and Bicarbonate
- Document Vitals signs every 30 Minutes
- Cannulate AV fistula or graft
MEDICALASSISTANT, UAB Multispecialty Clinic
05.2016 - 10.2016
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures
- Cleaned, prepared, and maintained examinations rooms and treatment areas
- Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verification.
Education
MEDICALDIPLOMA -
Fortis College
Montgomery, ALSkills
- Customer service
- Conflict resolution
- Staff training
- Provider identification
- Data entry
- Medical Terminology
- Osha and Hippa train
- Phlebotomy
- Basic billing and coding
- Examination Preparation
- Coordinating Drug Refills
- Operating EKG Equipment
- Diagnostic Testing
- Process Authorization
- Recruited new hire
- Process Claims
Timeline
Certified Medical Assistant
Wellstar Primary Care
01.2023 - 10.2024
Team Lead
Triwest Healthcare Alliance
06.2018 - 10.2022
PATIENTCARETECHNICIAN, Baylor Scott & White Dialysis
11.2016 - 04.2018
MEDICALASSISTANT, UAB Multispecialty Clinic
05.2016 - 10.2016
MEDICALDIPLOMA -
Fortis College
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