Josselyn Henriquez
Halethorpe
Summary
Dynamic hospitality professional with extensive experience at Springhill Suites By Marriott, excelling in customer service and front office management. Proven track record in staff training, enhancing guest satisfaction, and maintaining high standards of cleanliness and organization. Skilled in inventory control and effective communication, consistently achieving positive outcomes in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Cambria Hotel
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Desk Supervisor
Springhill Suites By Marriott
06.2022 - 05.2024
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Housekeeping Supervisor
Springhill Suites By Marriott
06.2022 - 05.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Breakfast Supervisor
Spring Hill Suites by Marriott
06.2022 - 05.2024
- Serviced guests with food and beverage requirements.
- Assisted with training and development of food and beverage team.
- Improved team morale and performance through regular coaching, feedback, and recognition of accomplishments.
- Conducted regular performance evaluations of team members, providing constructive feedback for professional growth opportunities.
Education
High School Diploma -
Lansdowne High School
Halethorpe, MD09-2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Scheduling
- Office organization
- Oral and writing communication
- Hospitality services
- Front office management
- Skilled in [software]
- Hospitality best practices
- Call forwarding
- Inventory control
- Staff management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Cambria Hotel
05.2024 - Current
Front Desk Supervisor
Springhill Suites By Marriott
06.2022 - 05.2024
Housekeeping Supervisor
Springhill Suites By Marriott
06.2022 - 05.2024
Breakfast Supervisor
Spring Hill Suites by Marriott
06.2022 - 05.2024
High School Diploma -
Lansdowne High School
Similar Profiles
Aliyah HicianoAliyah Hiciano
Night Audit Manager / Team Lead at Cambria HotelNight Audit Manager / Team Lead at Cambria Hotel
Sanja KamnjanacSanja Kamnjanac
Banquet Captain & Manager's Assistant at Cambria HotelBanquet Captain & Manager's Assistant at Cambria Hotel
Brianna PrideBrianna Pride
Front Desk Supervisor at Cambria HotelFront Desk Supervisor at Cambria Hotel