Joy G. Rowland
Perry Hall
Summary
Dynamic Patient Access Coordinator with a proven track record in Healthcare, excelling in insurance verification and patient scheduling. Adept at enhancing patient experiences through exceptional customer service and meticulous record management. Skilled in EMR systems and committed to maintaining HIPAA compliance while fostering a welcoming environment for patients.
Overview
14
14
years of professional experience
Work History
Patient Access Coordinator
MedStar Health
Perry Hall
05.2024 - Current
- Coordinated patient check-in processes for efficient service delivery.
- Managed insurance verification and eligibility for all patient appointments.
- Assisted patients with scheduling and rescheduling appointments effectively.
- Collaborated with clinical staff to streamline patient intake procedures.
- Maintained accurate patient records and updated databases regularly.
- Educated patients on financial responsibilities and payment options available.
- Handled patient inquiries and resolved issues with empathy and professionalism.
- Trained new team members on access coordination protocols and systems.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Medical Assistance
MAIN Street Pediatrics
Owings Mills
05.2023 - Current
- Interview Patients to obtain medical Information and measure vital signs, weight and height.
- Show Patients to examination rooms and preparing them for physician
- Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as administering vaccines
- Prepare examination rooms for patients, keeping the rooms neat, clean, and fully stocked
Office Coordinator for the Director of Diabetes Education
Mount Sinai South Nassau
Oceanside
10.2016 - 05.2023
- Proficient in database management
- Schedule appointment.
- Handled multiple facility charge slips.
- Able to prepare a variety of documents including multiple-page letters, envelopes, and memos.
ER Registrar
South Nassau Communities Hospital
Oceanside
11.2011 - 10.2016
- Collect accurate demographic information.
- Use various insurance verification systems to check insurances status, collect copayments, and provide excellent customer service.
- Knowledge in Optimum, and EMR
Education
Medical Assistant Program -
ALLEN SCHOOL
Brooklyn, N.Y.07.2011
New York City College ofTechnology - Accounting
New York City College ofTechnology
Brooklyn, N.Y.Skills
- Phlebotomy
- ICD-9
- EMR
- Referrals
- Vital Signs
- Optimum
- Insurance Verification
- Athena
- Express Scripts
- Patient registration
- Insurance verification
- Patient scheduling
- Coding compliance
- HIPAA compliance
- Customer service
- Record management
- Payment processing
- Intake assessment
Timeline
Patient Access Coordinator
MedStar Health
05.2024 - Current
Medical Assistance
MAIN Street Pediatrics
05.2023 - Current
Office Coordinator for the Director of Diabetes Education
Mount Sinai South Nassau
10.2016 - 05.2023
ER Registrar
South Nassau Communities Hospital
11.2011 - 10.2016
Medical Assistant Program -
ALLEN SCHOOL
New York City College ofTechnology - Accounting
New York City College ofTechnology