Joy Thomas
Laurel,MD
Summary
Proven Administrative Service Coordinator with a track record of enhancing operational efficiency at Southern Management Companies. Excelled in managing service requests and work orders, improving customer satisfaction through excellent communication and a friendly, positive attitude. Skilled in office administration and Yardi software, adept at multitasking with a keen attention to detail.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Service Coordinator
Southern Management Companies
07.2001 - Current
- Coordinate daily incoming service request.
- Manage work order process for all resident's requests, apartments turnovers, scheduled maintenance and after-hours emergencies.
- Communicate with vendors regarding scheduled work.
- Create purchase order for vendors.
- Determine schedules, sequences and assignments for work activities, based on priority.
- Provide timely feedback to management on customers concerns.
- Follow up with technician and manager to receive and communicate status updates.
- Monitor emails and phone communication to provide prompt response and solutions.
- Keep records of parts and materials in inventory.
- Confirm completed or closed work orders by reviewing notes and following up on pending items.
- Communicate with customers upon service completion to answer final questions to determine level of customer satisfaction.
- Assist leasing staff with answering daily calls and scheduling tours for future residents.
- Assist front desk with package .
- Move out pre inspection
- Create Notice to vacant .
- Rent payment
- Open / Closed office
- Inspect apartment after move outs for damages
Education
No Degree - Building And Maintenance (BAM)
Blue Ridge Job Corps
Marion VA01-2001
Skills
- Office administration
- Document preparation
- Managing office supply inventory
- Data entry
- Customer service
- Excellent communication
- Yardi
- Friendly, positive attitude
- Attention to detail
- Multitasking and Prioritization
- OSHA
- Fair Housing
Accomplishments
Outstanding Performance ,Productivity and Dedicated Service for continually achieving the highest standard of excellent Achieving 100% for more then 7 consecutive years
Certification
- Fair Housing
- Maryland Driver's License
- OSHA Certified
- Leasing Professional Training
- Resident Service Training
- Lead Poisoning Awareness
- Dealing with Difficult People
- Facebook Community Management
- Managing Service Through Yardi
- Employment Law /Anti -Harassment
Timeline
Administrative Service Coordinator
Southern Management Companies
07.2001 - Current
- Fair Housing
- Maryland Driver's License
- OSHA Certified
- Leasing Professional Training
- Resident Service Training
- Lead Poisoning Awareness
- Dealing with Difficult People
- Facebook Community Management
- Managing Service Through Yardi
- Employment Law /Anti -Harassment
No Degree - Building And Maintenance (BAM)
Blue Ridge Job Corps
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