Joyce Osino
Gwynn Oak
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
Customer Service Cashier
Morgan Group Ventures
Baltimore
06.2025 - Current
- Processed customer transactions accurately and efficiently at Morgan Group Ventures.
- Assisted customers in selecting products and resolving inquiries promptly.
- Managed cash register operations, ensuring smooth payment processing.
- Maintained cleanliness and organization of the checkout area continuously.
- Supported inventory management by restocking shelves as needed regularly.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
Customer Service Associate Cashier
WHSmith North America
Baltimore
06.2024 - 07.2025
- Assisted customers with product inquiries and selections.
- Processed transactions efficiently using point-of-sale systems.
- Maintained a clean and organized checkout area for customer convenience.
- Handled cash, credit, and gift card transactions accurately.
- Restocked shelves and ensured merchandise was properly displayed for sales events.
- Provided information on current promotions and store policies to customers.
- Handled cash accurately during each shift.
- Processed payments using cash registers and credit card machines.
Warehouse Packer
Amazon
Sparrows Point
10.2018 - 08.2023
- Packaged customer orders efficiently for timely shipment.
- Maintained cleanliness and organization in the packing area.
- Collaborated with team members to streamline packing processes.
- Inspected items for damage before packaging to ensure quality.
- Verified order accuracy by cross-checking packing lists.
- Followed safety protocols to prevent workplace accidents.
- Labeled boxes, containers, and pallets for shipment purposes.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
- Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
- Verified accuracy of items picked against packing list.
Education
Edmondson Westside High-school.
Baltimore, MDSkills
- Transaction processing
- Point-of-sale operation
- Inventory management
- Cash handling
- Sales promotion knowledge
- Retail operations
- Quality assurance
- Effective communication
- Team collaboration
- Attention to detail
- Adaptability and flexibility
- Customer satisfaction
- Cash register operation
- Multitasking and organization
Timeline
Customer Service Cashier
Morgan Group Ventures
06.2025 - Current
Customer Service Associate Cashier
WHSmith North America
06.2024 - 07.2025
Warehouse Packer
Amazon
10.2018 - 08.2023
Edmondson Westside High-school.