Joyce Yam

• Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
• Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
• Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
• Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.

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• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
• Maintained a clean and organized environment to ensure the well-being of children under care.
• Reassured children when upset providing emotional support and stability.
• Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition.

• Worked with lead teacher to monitor class schedule and take attendance.
• Helped with grading assignments and tests, providing constructive feedback to students based on results.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Monitored safety of guests in and around swimming pool.

• Prepared food and water following instructions from pet owners.
• Gave animals proper attention to promote secure environment in owner's absence.
• Exercised animals regularly with walks and rigorous play activities.
• Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Sorted and organized files, spreadsheets, and reports.
• Interacted with customers by phone, email, or in-person to provide information.