Jacob Coles

• Operational Leadership: Established and scaled a hospitality staffing agency, managing recruitment, payroll (ADP), and client contracts while maintaining 100% service coverage for high-volume venue partners.

• Risk Mitigation & Training: Developed and enforced Standard Operating Procedures (SOPs) for incident response and regulatory compliance. Designed conflict resolution training that reduced safety incidents and ensured adherence to state laws.

• Inspection Readiness & Audit Defense (Acting Coordinator, May–Sep 2025): Selected to serve as Interim Quality Coordinator, assuming full leadership of the QA department. Successfully led the laboratory through a critical external accreditation reassessment (ANAB/ISO 17025), serving as the primary "Front Room" audit defense lead.

• Rapid Audit Resolution: Negotiated and closed nine (9) regulatory findings in under 12 days (vs. the 30-day standard), achieving a 60% reduction in closure cycle time through agile CAPA management.

• Digital Transformation & LIMS: Serve as the functional administrator for the Laboratory Information Management System (LIMS). Led the transition from manual to digital data tracking, building SQL-based queries to analyze error trends and validate data integrity for high-volume release testing.

• QMS Architecture: Engineered and deployed the laboratory’s first dynamic Risk Register (QLIST-06) to visualize and mitigate operational risks across 40+ analytical methods. Manage the lifecycle of 200+ controlled documents (IOPs, forms, methods) to ensure strict adherence to standards.

• Audit Program Management: Plan and execute the annual Internal Audit schedule. Led a cross-functional team of six internal auditors in 2025, providing mentorship, defining audit scopes, and overseeing the remediation of findings.

• Vendor & Equipment Quality: Oversee calibration compliance for 100+ critical analytical instruments, ensuring traceability and managing vendor relationships to maintain operational readiness.