Juan Varon
Germantown
Summary
Dynamic crew trainer with expertise in customer service and employee training. Proven ability to enhance guest experiences and ensure compliance with safety standards, driving operational excellence.
Overview
3
3
years of professional experience
Work History
Cew Trainer
McDonald's
Germantown, MD
03.2025 - Current
- Trained new crew members on operational procedures and customer service excellence.
- Ensured compliance with food safety standards and health regulations during shifts.
- Monitored team performance, providing constructive feedback to enhance efficiency.
- Coordinated training sessions that improved staff onboarding processes and retention rates.
- Executed strategic development projects to enhance guest experiences at Watergate Hotel, Washington DC.
Banquet Captain
RDV Corporation
Washington, DC
04.2023 - 01.2025
- Supervised banquet setup and breakdown, ensuring seamless transitions between events.
- Coordinated with kitchen staff to guarantee timely meal service during events.
- Trained and mentored junior staff on service standards and best practices.
- Managed guest inquiries and resolved concerns to enhance overall experience.
Education
High School Diploma -
Colegio Ingles Americano
Ibague, Tolima, Colombia12.2022
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
Languages
Spanish
Native or Bilingual
Interests
- Graphic Design
- Fashion
- Web Development and Design
- Video Gaming
Timeline
Cew Trainer
McDonald's
03.2025 - Current
Banquet Captain
RDV Corporation
04.2023 - 01.2025
High School Diploma -
Colegio Ingles Americano