Lucresia De Leon
Hyattsville
Summary
Reliable Keyholder Manager with background in retail management and customer service. Have managed store operations, including opening/closing procedures, inventory control and staff supervision. Exhibit strong leadership skills, problem-solving abilities and commitment to achieving store goals. Previous work shows positive influence on team performance and customer satisfaction levels.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Keyholder Manager
Barbour
Washington
04.2025 - Current
- Supervised daily operations to ensure high-quality customer service.
- Trained and mentored staff on product knowledge and store policies.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Managed inventory levels and coordinated stock replenishment activities.
- Organized and maintained inventory levels by reordering merchandise.
- Implemented visual merchandising standards to enhance product displays.
- Collaborated with management on promotional events and sales strategies.
- Promoted upcoming events or special offers through direct communication with customers.
- Performed opening and closing duties such as counting money, checking registers for accuracy, setting alarms and locking doors.
- Supervised bank deposits and security procedures to support store opening and closing.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Team Lead/Sales Representative
EMG/ Sabor Group
Charlotte
06.2023 - 02.2025
- Conducted market research and identified potential leads through cold calling, email campaigns, networking, and social media.
- Developed and maintained relationships with new and existing customers to drive customer retention and repeat business.
- Delivered personalized product demonstrations and presentations to clients, addressing their unique needs and providing tailored solutions.
- Collaborated with the customer service team to ensure smooth post-sale transitions and to resolve any customer issues.
- Provided customers with timely follow-up, addressing concerns and ensuring satisfaction after product or service implementation.
- Developed training plans for different skill levels, from onboarding new hires to advanced professional development.
- Meet or exceed sales quotas and targets set by the company.
Data Analyst Intern
Rainbow Shops
Adelphi
01.2022 - 09.2023
- Greet and assist customers as they enter the store.
- Answer customer questions about products, services, and store policies.
- Provide product recommendations based on customer needs and preferences.
- Upsold products to meet customer needs and enhance overall sales.
- Meet or exceed sales goals set by the store or department.
- Process sales transactions at the register and handle cash, credit, or debit payments.
- Stocked shelves, organized displays, and maintained store appearance to improve customer experience.
- Work closely with other sales associates and management to ensure a positive store environment.
- Engaged in team meetings and training sessions to enhance sales techniques and customer service skills.
Education
High Point High School
Beltsville, MD 09.2018 - 05.2022
Skills
- Inventory management
- Visual merchandising
- Customer service
- Relationship building
- Staff training
- Team leadership
- Customer relationship management
- Sales strategies
Timeline
Keyholder Manager
Barbour
04.2025 - Current
Team Lead/Sales Representative
EMG/ Sabor Group
06.2023 - 02.2025
Data Analyst Intern
Rainbow Shops
01.2022 - 09.2023
High Point High School
09.2018 - 05.2022