JUANITA HICKMAN
Baltimore
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Diligent Security professional with 4 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
10.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Warehouse Packer
Amazon
05.2020 - 09.2020
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
Journey Leader
Noodles & Company
01.2019 - 12.2019
- Improved team performance by implementing effective coaching strategies and personalized development plans.
- Negotiated contracts with vendors and suppliers to secure favorable terms for company operations.
- Facilitated open channels of communication within the team, promoting collaboration and knowledge sharing among members.
- Utilized data-driven insights to inform decision-making processes, allowing for more accurate projections of future outcomes.
- Led team to achieve project milestones through strategic planning, task delegation, and continuous monitoring of progress.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Customer Service Representative
Sears Hometown & Outlet Stores Inc.
01.2018 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Smoothie Barista
Smoothie King
10.2017 - 11.2017
- Contributed to an uplifting atmosphere through effective teamwork, communication, and problem-solving abilities among staff members.
- Prepared and served juices and blended drinks.
- Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
- Ensured compliance with local health department regulations by strictly adhering to cleanliness guidelines for food handling practices.
- Took customer orders and accurately processed in system.
Coffee Barista
Dunkin Donuts & Baskin Robbins
05.2017 - 09.2017
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Customer Service Representative
Walmart
02.2016 - 04.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
GED -
DIGITAL HARBOR HIGH SCHOOL
Baltimore, MD05.2016
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- CCTV Monitoring
- Superior customer service
- Detail Oriented
- Emergency Response
- Surveillance
- Physical Fitness
- Visitor tracking
- Threat Assessment
- Security Equipment Operation
- Work ethic
- Workplace Safety
- Verbal and written communication
- Security camera monitoring
- First Aid Certified
- ID Verification
- Reporting skills
- Emergency awareness
- Self-Defense
- Alarm systems
- CPR Certified
- First Aid Training
Certification
MD Certified Security Guard Card
MD Certified CPR/ FirstAid Certification
MD Certified BLS Certification
Timeline
Security Officer
Allied Universal Security Services
10.2020 - Current
Warehouse Packer
Amazon
05.2020 - 09.2020
Journey Leader
Noodles & Company
01.2019 - 12.2019
Customer Service Representative
Sears Hometown & Outlet Stores Inc.
01.2018 - 12.2018
Smoothie Barista
Smoothie King
10.2017 - 11.2017
Coffee Barista
Dunkin Donuts & Baskin Robbins
05.2017 - 09.2017
Customer Service Representative
Walmart
02.2016 - 04.2017
GED -
DIGITAL HARBOR HIGH SCHOOL
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