Juanita Thomas
Suitland
Summary
Results-driven Assistant Community Manager with a strong background in property management and compliance oversight. Skilled in staff training and record administration, contributing to operational efficiency and a supportive living environment.
Overview
6
6
years of professional experience
Work History
Assistant Community Manager
Jubilee Housing
Washington
06.2025 - Current
- Assisted residents with inquiries and concerns in a supportive manner.
- Coordinated resident events to foster community engagement and connection.
- Maintained accurate records of resident information and lease agreements.
- Supported the Community Manager with administrative tasks and documentation.
- Communicated effectively with residents regarding policies and community updates.
- Organized move-in and move-out processes for new and departing residents.
- Collaborated with team members to promote a positive living environment.
- Updated resident accounts with latest personal information and recent payments.
Assistant Manager
ABC Management
Washington
04.2022 - 02.2025
- Assisted in managing daily operations and team performance.
- Coordinated scheduling and task assignments for team members.
- Implemented process improvements to enhance operational efficiency.
- Monitored inventory levels and assisted with supply management.
- Facilitated communication between departments to ensure smooth workflows.
- Provided support during audits and compliance checks as needed.
- Resolved customer inquiries and escalated issues to management when necessary.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Leasing Manager
Whitehall Square Apartments
Suitland
03.2019 - 07.2021
- Coordinated property showings and maintained positive tenant relations.
- Developed marketing strategies to attract prospective tenants effectively.
- Oversaw lease agreements and ensured compliance with company policies.
- Conducted regular property inspections to uphold maintenance standards.
- Collaborated with maintenance teams to address property issues efficiently.
- Trained new staff on leasing procedures and customer service techniques.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Received, checked and processed applications for new leases.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
Education
Associate of Science - Business Administration
Charles Stewart Mott Community College
Flint, MI03-2007
Skills
- Property management
- Customer service
- Compliance oversight
- Lease administration
- Staff training
- Strong interpersonal skills
- Records and database administration
- Deposit accounting
- Problem solving
- Conflict resolution
- Yardi software proficiency
- Customer relationship management
- CRM software
- Resident relations
- Multitasking and organization
- Property tour coordination
- Property inspections
- Team Training
Timeline
Assistant Community Manager
Jubilee Housing
06.2025 - Current
Assistant Manager
ABC Management
04.2022 - 02.2025
Leasing Manager
Whitehall Square Apartments
03.2019 - 07.2021
Associate of Science - Business Administration
Charles Stewart Mott Community College
Similar Profiles
Donza NicholsDonza Nichols
Residential Monitor at Jubilee HousingResidential Monitor at Jubilee Housing
Lisa CoeLisa Coe
Women Resident Reentry Monitor at Jubilee Housing Jubilee HousingWomen Resident Reentry Monitor at Jubilee Housing Jubilee Housing
EBENEZER AMANGUAHEBENEZER AMANGUAH
Volunteer - Real Estate Analyst at Jubilee Housing Inc.Volunteer - Real Estate Analyst at Jubilee Housing Inc.
Jayla HarringtonJayla Harrington
Server/Bartender at Silver DinerServer/Bartender at Silver Diner
DeMeatrice AlomarDeMeatrice Alomar
Regional Facilities Operations Manager at Sierra ClubRegional Facilities Operations Manager at Sierra Club