Juan V Lopez Valdez
Baltimore
Summary
Dedicated bilingual professional with a strong background in customer service. Skilled in ensuring customer and client satisfaction by understanding and meeting their needs. Known for hard work and passion, with a focus on delivering exceptional service. Excellent communication skills enable effective interaction with diverse individuals.
Overview
2
2
years of professional experience
Work History
Amazon Ambassador
Amazon
01.2023 - 06.2023
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Iad Auto
Sales Man
08.2023 - 05.2024
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
Security Officer
Allied Universal Security Services
11.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
Duval Highschool
Lanham, MD05.2023
No Degree - Business Administration
Prince George's Community College
Upper Marlboro, MD05-2028
Skills
- Fluent Bilingualism
- Client Relationship Building
- Goal-oriented mindset
- Sales Strategies
- Professional Product Knowledge
- CRM software proficiency
- Customer Service
- Money handling abilities
- Customer satisfaction measurement
Timeline
Security Officer
Allied Universal Security Services
11.2024 - Current
Iad Auto
Sales Man
08.2023 - 05.2024
Amazon Ambassador
Amazon
01.2023 - 06.2023
High School Diploma -
Duval Highschool
No Degree - Business Administration
Prince George's Community College
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