Judith Asantewaa Asante
Laurel
Summary
Dynamic professional with a proven track record in retail, fashion and real estate industry in United Kingdom, Africa and United States leading a diverse team to enhance customer satisfaction and drive profitability. Skilled in conflict resolution and crisis management, I excel in delivering exceptional service while implementing effective solutions. Adept at fostering communication and collaboration across all levels.
Overview
18
18
years of professional experience
Work History
Customer Experience Captain
Macys Department Store
Columbia
10.2024 - Current
- Driving a highly motivated team of 50 from diverse backgrounds to bring the best experience to customers, while maximizing profit.
- Assisted clients with personal appearance and styling to boost confidence.
- Delivered customer support through phone, email, and chat channels.
- Documented customer interactions in CRM for precise record-keeping.
- Resolved inquiries and complaints with empathy and professionalism, ensuring client satisfaction.
Creative Designer / Bussiness Owner
Classy By Judy Fashion
Accra, Ghana
03.2018 - 08.2024
- Designed innovative fashion collections aligned with brand vision and market trends.
- Collaborated with cross-functional teams to develop cohesive marketing materials.
- Created visually appealing graphics for social media and online campaigns.
Facility Manager/Office Manager
Gold Key Properties
Accra , Ghana
07.2014 - 08.2018
- Oversaw daily office operations to guarantee optimal functionality.
- Conducted comprehensive research for court cases, aiding legal proceedings.
- Generated monthly financial reports by tracking office expenses for senior management.
- Efficiently managed invoices, accounts receivable/payable, and banking activities.
- Executed planning for office relocation, ensuring minimal disruption during setup.
- Facilitated effective communication by collaborating with clients, vendors, and staff.
- Implemented a client database system that improved billing and proposal workflows.
- Managed facility maintenance schedules for optimal building performance.
- Oversaw safety inspections to ensure compliance with regulations.
- Maintained precise records of staff timesheets, leave, and holidays.
HR Assistant/Administrator
Time Ware Ghana Ltd
01.2008 - 12.2014
- Executed recruitment and onboarding processes for various positions, enhancing team capabilities.
- Supervised and trained small administrative staff to improve operational efficiency.
- Coordinated meetings, events, and conference calls, including catering and meeting space arrangements.
- Served as liaison among senior management, customers, colleagues, and vendors to facilitate information flow.
- Arranged travel itineraries, reservations, shuttle services, and accommodations for staff members.
- Ensured accuracy of employee records in HR systems and prepared necessary documentation.
- Assisted in recruiting and onboarding new employees for various positions.
- Maintained employee records and ensured data accuracy in HR systems.
- Coordinated training sessions and development programs for staff members.
Education
Bachelor of Science - Human Resource Management
Central University College
Accra Ghana01.2007
Advanced Certificate - Image consultancy
The Open University
Milton Keynes, UK01.2003
O&A level - French, Government, Literature and CRS
Yaa Asantewaa Girls Senior High School
Kumasi, Ghana09-1995
Skills
- Customer service
- Team leadership
- Conflict resolution
- Foreign language proficiency
- Problem solving
- Decision making
- Crisis management
- Multi-tasking capacity
- Communication skills
- Public speaking
- Emergency management
References
References available upon request.
Timeline
Customer Experience Captain
Macys Department Store
10.2024 - Current
Creative Designer / Bussiness Owner
Classy By Judy Fashion
03.2018 - 08.2024
Facility Manager/Office Manager
Gold Key Properties
07.2014 - 08.2018
HR Assistant/Administrator
Time Ware Ghana Ltd
01.2008 - 12.2014
Bachelor of Science - Human Resource Management
Central University College
Advanced Certificate - Image consultancy
The Open University
O&A level - French, Government, Literature and CRS
Yaa Asantewaa Girls Senior High School
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