Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Juergen Borkman

Rockville,MD

Summary

- Customer Service Skills: My experiences at Sisters Sandwiches And Such have been nothing short of a tremendous learning experience for developing my customer service skills. Serving a wide demographic and often hosting sponsored or catered events targeted at a wide variety of companies, my customer service skills have been a catalyst the entirety of my work career. Furthermore, Providing a delightful customer service experience has been a quality in which I pride myself heavily on.

- Communication Skills: Similar to my experience in customer service, I have improved on an already robust set of communication skills. I am a very outgoing person and have strengthened my communication skills. My communication skills can be effectively represented by my presentation at the 8th Annual Conference of the Maryland Consortium of Criminal Justice Educators. Furthermore, I have grown up in a family with children with special needs and as a result strengthen my compassion and empathy towards others.

- Organizational and Writing Skills: Another skill that exemplifies my character is my profound organizational and writing skills. Paramount to the work done as a History major is the organization of documents and sources and the application of these sources in a organized and logical manner. Examples of these skills can be seen in my thesis titled "The Birth of a Revolution: Benjamin Franklin’s Ideological Transformation Following the Cockpit Affair of 1774"

-Work Ethic: Most important of all the skills provided is my fierce work ethic. I take an extreme amount of pride in giving my utmost attention and devotion to all duties. Confirmation of my work ethic and dedication can be seen and proven through contact with my references and history of dual commitments to both work and school.


Overview

4
4
years of professional experience

Work History

Customer Service Manager

Sisters Sandwiches And Such
09.2022 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Deli Clerk

Sisters Sandwiches And Such
09.2021 - 09.2022
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.

Education

Bachelor of Arts - History

University of Maryland, College Park
College Park, MD
05-2026

Associate of Arts - General Studies

Montgomery College
Rockville, MD
05-2024

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Customer relations

  • Exceptional interpersonal communication
  • Schedule management
  • Project management

Accomplishments

    Presented at the 8th Annual Conference of the Maryland Consortium of Criminal Justice College Educators

Timeline

Customer Service Manager

Sisters Sandwiches And Such
09.2022 - Current

Deli Clerk

Sisters Sandwiches And Such
09.2021 - 09.2022

Bachelor of Arts - History

University of Maryland, College Park

Associate of Arts - General Studies

Montgomery College
Juergen Borkman