Juliana Borja
Monrovia
Summary
Dynamic retail professional with a proven track record at Best Buy, enhancing customer satisfaction and loyalty through exceptional service. Skilled in retail loss prevention and client service, consistently exceeding sales targets. Demonstrates listening skills and the ability to resolve conflicts, fostering lasting customer relationships and driving revenue growth.
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Best Buy Cusotmer Service/ Sale Representative
Assist Customers and Trobleshoot Issues
01.2024 - Current
- Analyzed customer data to identify trends and anticipate customer needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- I have listened to customer needs and desires to identify and recommend the best products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created a positive impression of the business.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed unique targets for credit card applications, special donations, and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- I can engage in friendly conversation with customers to uncover individual needs better.
- Prioritized helping customers over completing other routine tasks in the store.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed returns, exchanges, and refunds under store policy.
- Worked to meet or exceed unique targets for credit card applications, special donations, and specific product promotions.
- Prioritized helping customers over completing other routine tasks in the store.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- I'm able to engage in friendly conversation with customers to better uncover individual needs.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
TJ MAX sale Associate
Responsible for Delivering a Highly Satisfied Cust
06.2023 - 11.2024
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Monitored customers for signs of security concerns and escalated issues to management.
- I can engage in friendly conversation with customers to uncover individual needs better.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
Education
Certified Nursing Assitant (CNA) - Nursing
Cambridge Nursing Academy
Gaithersburg, MD12-2024
Skills
- Promotional support
- Retail loss prevention
- Upselling
- Store maintenance
- Client service
- Cash register operation
- Time management
- Cash handling accuracy
- Conflict resolution
- Listening skills
- Store opening and closing
- Excellent people skills
- Merchandise display
- Exceptional customer service
Certification
Certified Nursing Assistant (CNA) Certificate
Languages
Spanish
Native or Bilingual
Software
Microsoft 365
Timeline
Best Buy Cusotmer Service/ Sale Representative
Assist Customers and Trobleshoot Issues
01.2024 - Current
TJ MAX sale Associate
Responsible for Delivering a Highly Satisfied Cust
06.2023 - 11.2024
Certified Nursing Assistant (CNA) Certificate
Certified Nursing Assitant (CNA) - Nursing
Cambridge Nursing Academy
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