JULIE HOLDEN
Towson
Summary
Dedicated Patient Service Representative with expertise in HIPAA compliance and comforting patients. Proven track record of scheduling appointments efficiently and ensuring patient confidentiality. Skilled in relationship building and problem-solving, resulting in improved patient satisfaction and trust. Experienced Venue Manager adept at event supervision and inventory control, with a talent for building strong client relationships and increasing event bookings.
Highly skilled Clinical Customer Service Representative with relevant experience in healthcare settings. Strengths include superior communication skills, knowledge of medical terminology, and ability to navigate complex healthcare software systems. Demonstrated record of improving patient satisfaction and streamlining processes for enhanced efficiency in past roles.
Overview
7
7
years of professional experience
Work History
Clinical Customer Service Representative
The Johns Hopkins Hospital
Baltimore
09.2025 - Current
- Communicated effectively with healthcare providers to resolve patient inquiries.
- Educated patients on hospital services and insurance processes.
- Handled incoming calls, addressing concerns and providing information promptly.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Utilized medical terminology knowledge to provide detailed explanations of clinical services.
- Maintained cleanliness and organization of rehabilitation equipment and treatment areas.
- Supported patients in daily living activities to enhance independence.
Patient Service Representative
University of Kansas Health System
Mission
10.2024 - Current
- Dedicated Patient Service Representative with expertise in HIPAA compliance and comforting patients.
- Proven track record of scheduling appointments efficiently and ensuring patient confidentiality.
- Skilled in relationship building and problem-solving, resulting in improved patient satisfaction and trust.
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
- Scheduled appointments and assisted with referrals.
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
- Comforted patients by anticipating anxieties and thoroughly answering patient questions.
Venue Manager
Avent Orangery
Kansas City
06.2024 - 10.2024
- Experienced Venue Manager adept at event supervision and inventory control, with a talent for building strong client relationships and increasing event bookings.
- Supervised events from start to finish using effective crowd control methods.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
Front Desk Receptionist
Courtyard by Marriott
Olathe
08.2023 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained confidentiality of sensitive data to protect customer and business information.
Head Cashier
Gino's Burgers and Chicken
Towson
11.2018 - 07.2023
- Organized and maintained files and records to ensure up-to-date documentation.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Kona Ice
Parkville
11.2018 - 07.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Enhanced customer loyalty by participating in rewards program enrollment.
Volunteer
The Surprise Shop
Towson
04.2021 - 09.2021
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Approached issues proactively to best meet current and future community needs.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Education
High School - Law & Public Policy
Towson High School
Towson, MDSkills
- Relationship Building
- Writing and verbal communication
- Event Planning Expertise
- Staff Supervision
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Conflict Resolution
- HIPAA compliance
- Medical terminology
- Problem solving
- Attention to detail
- Stress management
Timeline
Clinical Customer Service Representative
The Johns Hopkins Hospital
09.2025 - Current
Patient Service Representative
University of Kansas Health System
10.2024 - Current
Venue Manager
Avent Orangery
06.2024 - 10.2024
Front Desk Receptionist
Courtyard by Marriott
08.2023 - 06.2024
Volunteer
The Surprise Shop
04.2021 - 09.2021
Head Cashier
Gino's Burgers and Chicken
11.2018 - 07.2023
Cashier
Kona Ice
11.2018 - 07.2023
High School - Law & Public Policy
Towson High School