Julie LaVoie
Baltimore
Summary
Senior Program Coordinator with expertise in strategic program leadership and budget oversight. Drives process improvements through cross-functional collaboration and effective relationship management. Delivers impactful executive reporting to facilitate informed decision-making.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior Program Coordinator
Johns Hopkins Health System
Baltimore
03.2019 - Current
- Served as strategic partner to department leadership, overseeing operations and administrative infrastructure to support organizational priorities.
- Led planning and execution of enterprise-level initiatives, ensuring alignment among cross-functional teams.
- Oversaw project and cost center budgets, analyzed financial data, and produced monthly summary reports for decision-making.
- Drove process improvement efforts to enhance workflows and program effectiveness.
- Provided direct leadership to administrative staff, setting priorities and delegating tasks to ensure operational excellence.
- Prepared executive-level briefings, reports, dashboards, and milestone tracking for senior leaders and stakeholders.
- Managed sensitive internal and external relationships, resolving complex issues for high-profile meetings.
- Operated autonomously while balancing multiple strategic priorities in a fast-paced environment.
Operations Specialist
Johns Hopkins Medicine International
Baltimore
12.2009 - 03.2018
- Coordinated high-profile patient cases between JHI and UAE Embassy, improving collaboration and communication.
- Managed operational workflows for compliance with embassy protocols and healthcare regulations.
- Maintained confidentiality of diplomats while addressing sensitive issues.
- Trained staff on international patient policies to ensure consistent application across teams.
- Established reporting systems that enhanced patient coordination and strengthened diplomatic relations.
Administrative Assistant
The Frugal Flower Companies
12.2003 - 08.2008
- Managed scheduling and appointments for senior management to enhance efficiency.
- Coordinated bookkeeping, payroll, HR, scheduling, vendor purchasing, and marketing campaigns to ensure smooth operations.
- Managed office supplies inventory and ordered replacements.
Travel Specialist
Vegas.com / Greenspun Companies
Las Vegas
12.2002 - 12.2003
- Coordinated travel itineraries for clients utilizing Vegas.com's booking systems.
- Communicated with vendors to secure reservations and manage client requests efficiently.
- Developed travel solutions, trained staff on procedures, and managed customer service inquiries and recovery efforts.
Executive Account Manager
Universal Travel
Las Vegas
02.1993 - 07.2002
- Coordinated corporate and executive travel, international logistics, and high-profile events to ensure seamless execution.
- Managed key client relationships to ensure satisfaction and retention.
- Developed tailored travel solutions for diverse client needs.
Education
Bachelor Degree -
MBC&S
Baltimore, MDSkills
- Executive support and reporting
- Project management
- Operational excellence and improvement
- Budget oversight and financial analysis
- Cross-functional collaboration
- Payroll liability and deductions
- Team and volunteer leadership
- Client relationship management
- Communication and problem-solving
- Program outreach and engagement
- Policy and governance support
- Administrative operations
Certification
- 17+ years of progressive experience within a complex healthcare system
- Advanced proficiency in Microsoft Project, Excel, and Word
- Demonstrated success influencing across functions without direct authority
- Exceptional executive communication, judgment, and organizational acumen
Timeline
Senior Program Coordinator
Johns Hopkins Health System
03.2019 - Current
Operations Specialist
Johns Hopkins Medicine International
12.2009 - 03.2018
Administrative Assistant
The Frugal Flower Companies
12.2003 - 08.2008
Travel Specialist
Vegas.com / Greenspun Companies
12.2002 - 12.2003
Executive Account Manager
Universal Travel
02.1993 - 07.2002
Bachelor Degree -
MBC&S