Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Ndelle Juliette

Licensed Insurance Agent
Nottingham,MD
Ndelle Juliette

Summary

Dynamic Licensed Insurance Agent with a proven track record at TTEC, showcasing expertise in insurance sales and product knowledge. Started of as a customer service representative and grew to the position of a licensed sales agent. Excelled in client relationship management, achieving significant sales targets through effective client needs analysis and tailored insurance solutions. Demonstrated exceptional customer service, contributing to high client retention and satisfaction. Skilled in upselling and policy renewals, consistently exceeding sales goals.

I'm resilient, flexible, open to challenges and enthusiastic and my job, with ethe zeal not only exceed my goals but also improve on my skills with continuous learning.

Overview

5
years of professional experience

Work History

TTEC
Maryland

Licensed Insurance Agent
04.2023 - Current

Job overview

  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
  • Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
  • Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
  • Promoted products and services using upselling and other sales strategies.
  • Maintained high standards of customer service by building relationships with clients.
  • Analyzed customer needs to provide customized insurance solutions.
  • Educated clients on insurance policies and procedures.
  • Collected premiums on or before effective date of coverage.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Exceeded corporate quotas for monthly policy sales.
  • Conducted needs assessments to tailor insurance solutions that meet individual client requirements effectively.
  • Educated clients on insurance products and coverage options to enhance understanding and informed decision-making.
  • Processed policy applications and renewals efficiently to ensure timely service delivery for clients.

TTEC

Customer Service Representative
01.2021 - Current

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Middlesex University Dubai
UAE (Dubai)

MBA from Marketing
02-2019

University Overview

Pan African Institute For Development
Cameroon (Buea)

Diploma from Marketing Advertising And Public Relations
06-2010

University Overview

University Of Buea
Cameroon

Bachelor of Education from Economics
12-2009

University Overview

Skills

  • Insurance sales expertise
  • Insurance product expertise
  • Client relationship management
  • Client account management
  • Client retention
  • Goal oriented approach
  • Team training and development
  • Customer service
  • Customer follow-up
  • Licensed insurance agent
  • Auto insurance
  • Upselling
  • Policy renewals
  • Client needs analysis
  • Policy writing
  • Life insurance
  • Policy changes

References

References

Jordy Kinchen

713-659-9288

Timeline

Licensed Insurance Agent
TTEC
04.2023 - Current
Customer Service Representative
TTEC
01.2021 - Current
Middlesex University Dubai
MBA from Marketing
Pan African Institute For Development
Diploma from Marketing Advertising And Public Relations
University Of Buea
Bachelor of Education from Economics
Ndelle Juliette Licensed Insurance Agent