Juliette Ndelle
Nottingham
Summary
Dynamic Licensed Insurance Agent with a proven track record at TTEC, showcasing expertise in insurance sales and product knowledge. Started of as a customer service representative and grew to the position of a licensed sales agent. Excelled in client relationship management, achieving significant sales targets through effective client needs analysis and tailored insurance solutions. Demonstrated exceptional customer service, contributing to high client retention and satisfaction. Skilled in upselling and policy renewals, consistently exceeding sales goals.
I'm resilient, flexible, open to challenges and enthusiastic and my job, with ethe zeal not only exceed my goals but also improve on my skills with continuous learning.
Overview
4
4
years of professional experience
Work History
Licensed Insurance Agent
TTEC
Maryland
01.2021 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Upsold additional products and services after identifying customer needs and requirements.
Education
MBA - Marketing
Middlesex University Dubai
UAE (Dubai)02-2019
Diploma - Marketing Advertising And Public Relations
Pan African Institute For Development
Cameroon (Buea)06-2010
Bachelor of Education - Economics
University Of Buea
Cameroon12-2009
Skills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client account management
- Client retention
- Goal oriented approach
- Team training and development
- Customer service
- Customer follow-up
- Licensed insurance agent
- Auto insurance
- Upselling
- Policy renewals
- Client needs analysis
- Policy writing
- Life insurance
- Policy changes
References
Myrna Thompson, my current Supervisor.
myrna.thompson@ttec.com
Timeline
Licensed Insurance Agent
TTEC
01.2021 - Current
MBA - Marketing
Middlesex University Dubai
Diploma - Marketing Advertising And Public Relations
Pan African Institute For Development
Bachelor of Education - Economics
University Of Buea
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