Summary
Overview
Work History
Education
Skills
Timeline
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JULIO RAMIREZ

Hyattsville

Summary

An expert in customer service area with 7 years of related experience and advanced service skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times.

Hardworking Musician with solid electric-acoustic guitar background. Successful learning new musical pieces quickly and accurately to maximize contribution to group success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Private Guitar Teacher

Autonomous
12.2013 - 04.2016
  • Increased student engagement by incorporating music technology and real-world examples into lessons.
  • Developed personalized lesson plans tailored to individual student needs, which resulted in improved playing skills and musical knowledge.
  • Adapted teaching methods to accommodate various learning styles, ensuring all students had an equal opportunity for success.

Tent assembler

Grand Rental Events
11.2016 - 01.2017
  • Moved heavy furniture, containers and pallets with the use of hand trucks and pallet jacks
  • Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area
  • Continuously classified and filed records to keep the system efficient and all information organized.

Cashier

Burgerfi
08.2018 - 11.2019
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Gained recognition for providing efficient service and a high degree of accuracy
  • Operated POS cash register, handling an average of 50 transactions on average daily.

Food Delivery Driver

Postmates
02.2019 - 05.2020
  • Serve customers
  • Coordinate schedules
  • Empathy
  • Work under pressure


Driver

Lyft
06.2018 - 01.2020
  • Consulted with customers to understand their desires and suggest the best solutions to meet their needs
  • DC, DC - Managed time efficiently to meet consumer demands and providing proactive customer service
  • Operated vehicles in a safe and efficient manner without accidents.

Firewatch supervisor

First Response Staffing, LLC
08.2017 - 12.2020
  • Leaded a full firewatch proyect
  • Tested firealarms malfunction
  • Reviewed the incoming relieves to organize the team
  • Delivered expert administrative support each day, including processing all of the paperwork and new job requests.

Firewatch Supervisor

ASAP Firewatch
12.2020 - Current
  • Leaded a full Firewatch project
  • Tested firealarms malfunction
  • Reviewed the incoming relieves to organize the team
  • Delivered expert administrative support each day, including processing all of the paperwork and new job requests
  • Continuously classified and filed records to keep the system efficient and all information organized
  • Consulted with customers to understand their desires and suggest the best solutions to meet their needs

Amazon Driver - Delivery

Amazon
11.2021 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools
  • Maintained strong relationships with clients through proactive communication

Education

High School Diploma -

Instituto Catolico De Oriente Hermanos Maristas
San Miguel, El Salvador
10.2011

Bachelor of Science - Biomedical Engineering

Universidad Don Bosco
Soyapango, El Salvador

Associate of Arts - Music

Prince George's Community College
Upper Marlboro, MD
12.2024

Skills

  • Monitor service delivery
  • Full spanish, english speaker
  • Arts knowledge
  • Patience
  • Documentation
  • Music Theory
  • Group Accompanying
  • Meeting Schedules
  • Performance Strategies
  • Soloing
  • Live Performances

Timeline

Amazon Driver - Delivery

Amazon
11.2021 - Current

Firewatch Supervisor

ASAP Firewatch
12.2020 - Current

Food Delivery Driver

Postmates
02.2019 - 05.2020

Cashier

Burgerfi
08.2018 - 11.2019

Driver

Lyft
06.2018 - 01.2020

Firewatch supervisor

First Response Staffing, LLC
08.2017 - 12.2020

Tent assembler

Grand Rental Events
11.2016 - 01.2017

Private Guitar Teacher

Autonomous
12.2013 - 04.2016

High School Diploma -

Instituto Catolico De Oriente Hermanos Maristas

Bachelor of Science - Biomedical Engineering

Universidad Don Bosco

Associate of Arts - Music

Prince George's Community College

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JULIO RAMIREZ