Julio Robles Jr.
Havre De Grace
Summary
Dynamic professional with a proven track record enhancing customer satisfaction through exceptional service and innovative food safety practices. Excelled in roles requiring patience, empathy, and strong work ethic across various sectors. Recognized for reliability and advanced cash handling, contributing to significant operational improvements and positive customer feedback.
Well-organized, skilled at providing customers with accurate and quick service. Offering years of experience in customer service, preparing food and stocking and organizing deliveries. Team player dedicated to adhering to strict service standards.
Diligent with solid background including food preparation and customer service. Successfully maintained high standards of presentation and hygiene, contributing to positive customer experiences. Demonstrated efficiency in fast-paced environments and proficiency in handling multiple tasks simultaneously.
Overview
3
3
years of professional experience
Work History
Delicatessen Clerk
Royal Farms
11.2024 - Current
- Operated slicing equipment safely and accurately, ensuring consistent product quality while adhering to safety guidelines.
- Contributed ideas for innovative sandwich recipes that became popular among customers, driving demand for unique deli offerings.
- Maintained a clean and organized deli counter, ensuring a pleasant shopping experience for customers.
- Cultivated strong relationships with suppliers, securing timely deliveries of fresh ingredients.
- Implemented safety protocols in food handling, reducing incidents of cross-contamination or foodborne illnesses.
- Participated in weekly meetings with store management to discuss sales trends, upcoming promotions, and operational improvements.
- Conducted regular inventory checks, minimizing product waste and maintaining optimal stock levels.
- Demonstrated expertise in various culinary techniques such as marinating meats or preparing salads for customer orders.
- Balanced multiple responsibilities such as cashier duties, order preparation, and stock replenishment without compromising on service quality.
- Enhanced customer satisfaction by providing exceptional service and efficiently addressing their inquiries.
- Provided personalized recommendations to customers on food pairings and menu planning, enhancing customer loyalty.
- Recognized for consistently receiving positive customer feedback, reflecting a strong commitment to exceptional service delivery.
- Collaborated with team members to optimize workflow and ensure efficient daily operations.
- Assisted in training new staff members on proper procedures and best practices, fostering a cohesive team environment.
Bartender
The RedRoom
04.2024 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Professional Cleaner
Angels Cleaners
03.2023 - 04.2024
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
Transportation Specialist
Rent A Center Warehouse & Retail Store
10.2022 - 03.2023
- Coordinated schedules and communicated changes to customers.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Worked with service providers to resolve issues and correct delays.
- Collaborated with warehouse personnel to ensure accurate inventory management and order fulfillment.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Implemented innovative technologies to improve tracking capabilities and minimize delays.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
Electronics Sales Associate
Walmart
11.2021 - 10.2022
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Developed rapport with repeat clients by remembering personal preferences and delivering consistently exceptional service experiences.
Education
High School Diploma -
Havre De Grace High School
Havre De Grace, MD06-2006
Skills
- Patience and empathy
- Reliability and punctuality
- Food safety
- Cash handling proficiency
- Salesmanship
- Sanitation standards compliance
- Allergen awareness
- Strong work ethic
- Customer service
- Interactive communication skills
Timeline
Delicatessen Clerk
Royal Farms
11.2024 - Current
Bartender
The RedRoom
04.2024 - 11.2024
Professional Cleaner
Angels Cleaners
03.2023 - 04.2024
Transportation Specialist
Rent A Center Warehouse & Retail Store
10.2022 - 03.2023
Electronics Sales Associate
Walmart
11.2021 - 10.2022
High School Diploma -
Havre De Grace High School
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