Summary
Overview
Work History
Education
Skills
Timeline
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Julissa Larios

Hyattsville

Summary

Professional banking specialist with comprehensive understanding of financial products and customer service excellence. Proven ability to assess client needs and offer personalized financial solutions. Valued team collaborator who adapts to changing priorities and consistently achieves results. Skilled in financial advising and client relationship management.

Overview

11
11
years of professional experience

Work History

Personal Banker/Senior Head Teller

Citibank
12.2015 - Current
  • Assisted tellers on talking points on how to make sales conversations with clients. I also focus a lot on operations and risk control in the branch. I am the point of contact for my peers and even higher ups when it comes to anything operations related.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Have identified Fraud imposters and transactions during client interactions and account opening reviews.

Service Manager

Chipotle
01.2014 - 09.2015
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Resolved customer complaints in professional and timely manner.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.

Education

High School Diploma -

Cesar Chavez Public Charter School
Washington, DC
06.2014

Skills

  • Client Experience (9 years)
  • Branch Operations/Banking (9 years)
  • Team Leader
  • Proficient in Microsoft Word/Excel (10 years)
  • Bilingual (Spanish/English)
  • Cash Handling
  • Fraud prevention
  • Attention to detail
  • Regulatory compliance

Timeline

Personal Banker/Senior Head Teller

Citibank
12.2015 - Current

Service Manager

Chipotle
01.2014 - 09.2015

High School Diploma -

Cesar Chavez Public Charter School

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Julissa Larios