Junior Ndip
Silver Spring
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
HILTON DC NATIONAL WHARF
01.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Front Desk Supervisor
HOUSTON MARRIOTT WESTCHASE
03.2023 - 12.2023
- Assisted and coordinate Director of sales in managing the numerous events throughout summer 2023 like : THE DELTA H CON, OIL and GAZ covention
- Trained and supervised front desk employees in reconsiling receipts, phone procedures and computer data entry leading to excellent customer service
- Supervised and oversaw 600 rooms
- Increased room revenue by upselling rooms by 15,000$ in an eight -week period under daily deadlines
Front Desk Supervisor
CANOPY BY HILTON
01.2022 - 11.2022
- Responded to guest complaints and resolved guest services issues with communicating courteously
- Train team members as well as other departments to use communication tools such as OnQ PM
- Produced excellent customer service scores and well trained staff by focusing on management from the lobby
Supervisor
BLUE SKY MENTAL HEALTH CLINIC
02.2020 - 12.2021
- Trained front desk receptionists to use the EMR software and manage patient records and files, also reinforce and uphold patient confidentiality as HIPAA and clinic require
- Verified patient appointments and schedule, reschedule
- Schedule appointments with secondary care providers
Customer Service Representative
WEGMANS
11.2019 - 02.2020
- Developed strong customer service and communication skills while managing a busy front desk
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Identified opportunities for upselling additional products or services based on customer needs
Education
admin certification -
linux system admin course
Bachelor of Science - Political Science
University of Buea
BUEA04.2019
Skills
- Fluent in French
- Sales expertise
- Excellent customer service
- Problem-solving skills
References
- George Taylor, Canopy By Hilton, Front Desk Manager, (322) 816-7609, george.taylor@hilton.com
- Jovana Harris, Marriott Westchase, Front Desk Manager, (985) 640-8528, wanekwe@gmail.com
Timeline
Front Desk Supervisor
HILTON DC NATIONAL WHARF
01.2024 - Current
Front Desk Supervisor
HOUSTON MARRIOTT WESTCHASE
03.2023 - 12.2023
Front Desk Supervisor
CANOPY BY HILTON
01.2022 - 11.2022
Supervisor
BLUE SKY MENTAL HEALTH CLINIC
02.2020 - 12.2021
Customer Service Representative
WEGMANS
11.2019 - 02.2020
admin certification -
linux system admin course
Bachelor of Science - Political Science
University of Buea
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