Justin Dowell
North Beach
Summary
Positive mindset and analytical thinker with thorough understanding of IT systems and knack for problem-solving. Well-versed in data analysis and systems troubleshooting, ensuring optimal performance and efficiency. Committed to leveraging skills to drive technological advancements and streamline operations.
Overview
5
5
years of professional experience
Work History
Climbing Wall Instructor
Frostburg State University
08.2024 - Current
- Built strong relationships with clients through attentive listening skills and genuine interest in their progress as climbers.
- Streamlined facility operations by organizing climbing gear inventory and maintaining accurate records of equipment maintenance.
- Mentored new instructors, facilitating their professional development and enabling them to provide quality instruction to clients quickly upon hire.
Customer Service Representative
Domino's Pizza
05.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Information Technology
Frostburg State University
Frostburg, MD05-2026
Skills
- Continuous learning mindset
- Network security
- Conflict resolution
- Safety Equipment
- Data analysis
- Performance optimization
Timeline
Climbing Wall Instructor
Frostburg State University
08.2024 - Current
Customer Service Representative
Domino's Pizza
05.2020 - 01.2021
Bachelor of Science - Information Technology
Frostburg State University
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