Justin Fegel

Used company processes and styles to create and maintain user manuals, quick start guides, and help systems for software and hardware products.

Collaborated with other team members to develop and proof training content.

Worked with Development and Technical Support to publish technical bulletins on the company knowledge base to assist customers with troubleshooting.

Prepared and posted release notes on company website to help customers quickly learn about new features and fixes.

Managed the company's software certification program, including writing and editing questions for the tests, managing the results, and helping to process certificates for users who completed the exams.

Assisted the senior Marketing manager with promoting customer engagement by producing press releases and editing the company newsletter.

Created product comparisons highlighting the benefits of the company's products over competitors to assist the Sales team when presenting to potential customers.

Coordinated the testing of firmware for portable Braille notetaking devices as well as software designed to be compatible with these devices.

Responsible for writing scripted testing procedures to hbe performed by myself or other in-house testers.

provided feedback to developers and product management.

Used bug tracking software to process reports received from in-house and private beta testers.

Improved customer satisfaction by efficiently resolving technical issues and providing quality support for a variety of software and hardware products.