Justin Ferrer
Fort George G Meade
Summary
Results-driven Operations & Office Management Professional with 3+ years of experience leading teams, optimizing workflows, and managing high-impact projects in fast-paced environments. Proven ability to streamline administrative processes, coordinate cross-functional teams, and enhance organizational efficiency. Adept at handling scheduling, compliance management, training development, and resource allocation to ensure seamless daily operations. Recognized for strong problem-solving, leadership, and communication skills in high-pressure settings.
Overview
2
2
years of professional experience
Work History
Office Management Supervisor
National Security Agency, NSA
Fort George G Meade
09.2023 - Current
- Manage onboarding, account creation, and compliance tracking for 150+ personnel, ensuring all documentation is accurate and up to date.
- Optimized daily scheduling and appointment coordination for over 200 organization members, improving time efficiency and operational flow.
- Facilitate communication between three internal organizations, conducting regular meetings with leadership to ensure seamless collaboration.
- Oversee compliance training and documentation using Learning Management Systems (LMS), ensuring adherence to agency and organizational policies.
Operations Team Leader
National Security Agency, NSA
Fort George G Meade
10.2022 - 09.2023
- Led training programs, delivering over 240 hours of instruction to more than 100 personnel, increasing workforce readiness by 50%.
- Managed $500M in satellite resources, optimizing allocation to meet operational demands.
- Conducted daily briefings on mission-critical intelligence, ensuring alignment between departments, and quick response to priority tasks.
- Supervised and scheduled cross-functional teams, improving workforce utilization, and ensuring operational readiness.
Skills
- Operations and Office Management
- Administrative Coordination
- Scheduling and calendar management
- Compliance and Documentation Control
- Training and Workforce Development
- Resource Allocation and Logistics
- Project and Process Optimization
- Cross-Functional Team Leadership
Timeline
Office Management Supervisor
National Security Agency, NSA
09.2023 - Current
Operations Team Leader
National Security Agency, NSA
10.2022 - 09.2023
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