Justin Haines
Taneytown
Summary
Dynamic professional with a proven track record in customer relationship management and issue resolution, honed as a Manager at McDonald's. Skilled in mentoring teams to exceed goals through effective communication and relationship building. Demonstrates a keen ability to enhance customer satisfaction and team performance, leveraging both verbal and written communication skills for impactful results.
Overview
7
7
years of professional experience
Work History
Car Salesman
Wantz Chevrolet
12.2022 - Current
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Prepared purchased vehicles and completed final delivery checks.
- Answered telephone and email inquiries from potential customers.
Manager
McDoanlds
07.2017 - 12.2022
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associate of Arts - Secondary Education
Carroll Community College
Westminster, MD12-2024
Skills
- Issue resolution
- Verbal and written communication
- Goal oriented
- Staff training
- Customer relationship management
- Relationship building
- Goal setting
- Friendly and enthusiastic
Timeline
Car Salesman
Wantz Chevrolet
12.2022 - Current
Manager
McDoanlds
07.2017 - 12.2022
Associate of Arts - Secondary Education
Carroll Community College
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