Justin Solomon
Baltimore
Summary
Dedicated and adaptable retail leader with a strong background in team management and customer engagement. Proven ability to implement successful merchandising and inventory strategies that boost sales and enhance customer experiences.
Overview
23
23
years of professional experience
Work History
First Assistant Store Manager
Family Dollar Inc.
Baltimore, MD
06.2020 - Current
- Supervised daily store operations to ensure compliance with company standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Developed and executed promotional displays to enhance product visibility and drive sales growth.
- Collaborated with store manager to create effective scheduling that maximized labor efficiency.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Assisted with hiring and training new employees, ensuring a high level of knowledge retention and onboarding success.
- Promoted upselling techniques among staff members to maximize average transaction values while delivering excellent customer experiences.
- Fostered strong relationships with suppliers and vendors, ensuring timely deliveries and maintaining an open line of communication for resolving any issues.
- Collaborated with Store Manager to develop targeted sales initiatives to increase revenue growth.
- Enhanced team productivity by efficiently delegating tasks, streamlining processes, and promoting a positive work environment.
- Resolved customer complaints with empathy and professionalism, restoring client confidence in the brand.
- Implemented loss prevention strategies to reduce shrinkage and protect store assets.
- Consistently met or exceeded sales targets by implementing effective promotional campaigns and motivating team members to achieve their goals.
- Maintained a clean and orderly store environment by enforcing strict cleaning schedules and standards for all associates.
- Oversaw visual merchandising updates as needed based on seasonal changes or new product launches, adhering to brand guidelines and maximizing visual appeal.
- Handled employee scheduling efficiently to optimize workforce coverage during peak hours while adhering to budget constraints.
- Conducted regular audits of cash registers and reconciled any discrepancies swiftly.
- Managed daily store operations with attention to detail, including opening/closing procedures, cash handling, and maintaining organization throughout the store.
- Ensured compliance with company policies as well as local, state, federal regulations within the retail space for both employees' adherence and business operations.
- Boosted sales with strategic merchandising techniques, creating visually appealing displays that attracted customers.
- Improved store efficiency through effective inventory management, reducing stock discrepancies and ensuring product availability.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Army Veteran
United States Army Special Operations Command
Charlotte, NC
03.2003 - 03.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Sufficient in all Weapons Control
Education
Associate of Science - Refrigerating/cooling
Allstate
Baltimore, MDSkills
- Store operations
- Task delegation
- Policy enforcement
- Employee scheduling
- Store maintenance
- Technology proficiency
- Sales analysis
- Promotional strategies
- Customer service
- Problem-solving
- Customer service and engagement
- Time management
- Attention to detail
- Customer experience
- Verbal and written communication
- Customer service management
- Incident reports
- Team building and leadership
- POS systems operations
- Flexible schedule
- Billing
- Team management
- Store organization
- Store opening and closing
- Inventory counting
- Work Planning and Prioritization
- Hiring and training
- Staff management
- Stock rotations
- Inventory control
- Issue resolution
- Scheduling coordination
- New hire training
- Sales strategies
- Microsoft Office Suite
- Retail operations
- Sales growth
- Operations oversight
- Records management
- Shift scheduling
- Sales expertise
- Marketing and promotions
- Display setup
- Stock management
- Transaction processing
- Database management
- Quickbooks
- Vendor management
- Pricing and markdowns
- Loss prevention
- Human resource policies
- Cash auditing
- Budgeting and cost control
- Teamwork
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Adaptability and flexibility
- Decision-making
- Effective leader
Timeline
First Assistant Store Manager
Family Dollar Inc.
06.2020 - Current
Army Veteran
United States Army Special Operations Command
03.2003 - 03.2016
Associate of Science - Refrigerating/cooling
Allstate