JUSTIN THOMPSON
Ft. Washington
Summary
Motivated and results-driven sales professional with over 10 years of experience in customer acquisition, relationship management, and team leadership. Proven success in both B2C and B2B sales environments with a focus on delivering client-centric solutions and exceeding revenue targets. Adept at identifying client needs, presenting tailored offerings, and closing deals. Strong communicator with experience in training, mentoring, and developing sales teams. Seeking to transition into a dynamic B2B sales role where strategic thinking, drive, and interpersonal strengths can make a measurable impact.
Experienced aviation professional prepared for this role with strong focus on operational efficiency and safety. Skilled in handling cargo, guiding aircraft, and executing ground service protocols. Valued team player known for reliability and adaptability in dynamic environments. Proficient in communication, problem-solving, and maintaining compliance with industry standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ramp Agent
Southwest Airlines
Baltimore
08.2025 - Current
- Operated ground support equipment to ensure timely aircraft departures.
- Coordinated baggage handling processes to enhance operational efficiency.
- Conducted safety inspections on equipment and loading areas to maintain compliance.
- Assisted in training new ramp agents on established procedures and safety protocols.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
General Agent/producer/superviser
Globe Life American Income Division: Arias Organization
Columbia, MD
12.2017 - Current
- Recruit, Train, and develop new agents/managers
- Call prospective clients and set appointments with them in order to enroll families into Life Insurance programs
- Supervise other agents and help them serve their prospective clients also
Sales Associate
Overstock Furniture
catonsville, MD
02.2013 - 12.2017
- Help customer with varies needs on the sales floor
- Make sales
- Help assemble furniture
- Deliver furniture
- Special order things to fit specific needs that may not be part of the showroom
Education
Bachelor of Science - Medical Technology
Morgan State University
Baltimore, MD06-2013
Visual and Performing Arts - High School - undefined
patapsco highschool
01.2009
Skills
- B2B & B2C Sales Strategies
- Prospecting & Lead Generation
- Client Relationship Management
- Cold Calling & Appointment Setting
- CRM Tools (Salesforce, HubSpot)
- Contract Negotiation
- Microsoft Office Suite
- Team Leadership & Development
- Problem Solving & Critical Thinking
- Presentation & Communication Skills
- Problem-solving
Accomplishments
- # 13 producer in the entire organization
- Top producer of the Month
- Top producer of the week
- Rookie producer of the year
- Top 100 producer for entire company
- Top 10 supervising team in organization
Certification
- Life & Health Producer License
- First Aid/CPR
- ServSafe
- Eagle Scout
Languages
English
Full Professional
Timeline
Ramp Agent
Southwest Airlines
08.2025 - Current
General Agent/producer/superviser
Globe Life American Income Division: Arias Organization
12.2017 - Current
Sales Associate
Overstock Furniture
02.2013 - 12.2017
Visual and Performing Arts - High School - undefined
patapsco highschool
Bachelor of Science - Medical Technology
Morgan State University