Justina Riley
Elkridge
Summary
Accomplished retail professional with extensive experience in managing multi-store operations. Expertise in analytical problem-solving and employee development, resulting in improved team performance and customer engagement. Committed to implementing effective strategies that drive sales and enhance service quality.
Overview
19
19
years of professional experience
Work History
Multi Store Manager
Clarks Shoes
Hanover, MD
12.2018 - Current
- Oversaw operations across multiple store locations, ensuring high standards of customer service and product availability.
- Analyzed sales data to identify trends, inform inventory decisions, and optimize product placement strategies.
- Led performance reviews, providing constructive feedback to improve employee engagement and productivity.
- Implemented loss prevention measures for minimized shrinkage and increased profitability. Decreased shrinkage by 27%.
- Oversaw visual merchandising efforts in all stores to create engaging displays that drove sales results.
- Enhanced customer satisfaction by monitoring service quality and implementing necessary improvements. Improved our customer satisfaction score by 6% and ended the year with a 98%.
- Assisted in recruiting, hiring and training of team members.
Assistant Store Manager
Skechers Shoe Store
Hanover,MD
03.2017 - 12.2018
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Managed inventory control processes, reducing discrepancies and improving stock accuracy.
- Executed visual merchandising strategies to drive sales and enhance customer experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Payless Shoe Source
Ellicott City, MD
10.2007 - 05.2016
- Developed strategic sales plans, boosting revenue through targeted promotions.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Oversaw compliance with company policies and procedures, ensuring operational excellence across the store.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and mentored staff, enhancing team productivity and service quality.
- Implemented loss prevention measures, reducing shrinkage through staff training and monitoring techniques.
Education
High School Diploma -
Reservoir
Fulton, MD06-2006
Skills
- Retail store operations
- Inventory management
- Performance management
- Employee development
- Cross-functional teamwork
- Client engagement
- Analytical problem-solving
- Visual storytelling
Accomplishments
Decreased inventory Shrinkage by 27% in a two year period by implementing new customer service behaviors and team accountability.
Timeline
Multi Store Manager
Clarks Shoes
12.2018 - Current
Assistant Store Manager
Skechers Shoe Store
03.2017 - 12.2018
Store Manager
Payless Shoe Source
10.2007 - 05.2016
High School Diploma -
Reservoir