Justin E. Washington
District Heights
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Experienced with diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to address and resolve technical issues promptly. Track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Inventory Control/Shipping Specialist
WS Jenks
04.2019 - Current
- Reduced customer complaints related to shipping by implementing quality control checks prior to dispatch.
- Managed inventory levels for accuracy and timely replenishment, minimizing stockouts and backorders.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Facilitated seamless communication between warehouse staff, carriers, and client representatives to resolve any discrepancies in a timely manner.
- Conducted regular audits of warehouse operations to identify areas for improvement and ensure adherence to safety protocols.
- Improved shipping efficiency by streamlining packaging processes and optimizing warehouse layouts.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Professional Bus Driver
Children of America
02.2013 - 04.2019
- Continuously monitored vehicle condition throughout shifts, performing minor repairs as needed to keep the bus operational.
- Collaborated with dispatchers to relay vital information about delays, detours, or incidents affecting scheduled services.
- Maintained a clean bus interior by conducting regular sweeps throughout the day, ensuring a pleasant environment for all passengers.
- Managed emergency situations calmly and effectively, prioritizing passenger safety above all else.
- Assisted passengers with special needs, ensuring a comfortable and safe travel experience for all riders.
- Completed accurate incident reports following any accidents or disruptions that occurred during shifts.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Inspected bus for any mechanical issues before departure.
Service Technician Supervisor
Free State Cycle
08.2009 - 02.2013
- Trained junior technicians, fostering a supportive learning environment and promoting professional growth.
- Installed ponds, waterfalls and other water features and tested for proper functionality.
- Directed and supervised construction of fences, decks and other outdoor structures.
- Managed supply inventory and assigned replenishment to team members.
- Scheduled staff members for shifts, enabling adequate coverage for projects.
- Maintained tools and equipment to foster safe and consistent operation.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
High School Diploma -
Suitland High School
Suitland, MD05-2005
Skills
- Safety protocol adherence
- Installation and repair
- Maintenance and repair
- Service call response
- HVAC systems
- Electrical systems
Certification
- First Aid, CPR, and AED Instructor Certificate
- Hazardous Materials Certicate
Timeline
Inventory Control/Shipping Specialist
WS Jenks
04.2019 - Current
Professional Bus Driver
Children of America
02.2013 - 04.2019
Service Technician Supervisor
Free State Cycle
08.2009 - 02.2013
High School Diploma -
Suitland High School
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